Data & Insights Specialist, Trust & Safety Operations

You’ll join the Trust & Safety Operations (TSO), whose mission is to protect the Vinted community and keep our marketplace safe, trustworthy, and fair. The team oversees critical operational workflows, including content moderation, safety escalations, and operational performance at scale.

We’re looking for a Data & Insights Specialist to join the team and help shape better operational decisions through data. In this role, you’ll own the operational data and insights landscape, working closely with TSO leads, cross-functional stakeholders, and Data Science & Analytics (DSA) teams to solve meaningful operational challenges and turn data into action.

In this position, you’ll

• Partner closely with TSO leads and stakeholders to turn business questions into structured analytical problems, from request intake and problem scoping through to data analysis and practical recommendations.
• Create and enhance intuitive Looker dashboards and visual reporting suites to monitor operational throughput, safety trends, quality, and team workload.
• Write SQL to extract and validate data, investigate data issues, and collaborate with Data Science & Analytics (DSA) teams to align metric definitions, data models, and reporting.
• Optimize data request forms, triage workflows, and SLAs while building practical documentation, metric FAQs, and self-service resources.
• Deliver Looker training and other data enablement sessions to help operational stakeholders confidently use data in their day-to-day work.
• Plan and deliver work across a 6-12 month horizon, balance planned initiatives with urgent requests, support onboarding and peer development, and participate in hiring.

• Solid hands-on experience designing, structuring, and maintaining user-friendly dashboards in modern BI tools (Looker (strongly preferred), Tableau, Power BI, or similar welcome).
• Comfortable writing SQL queries to independently extract, filter, join, and validate data.
• Proficient in Google Sheets or Excel for quick data analysis and operational modelling.
• Skilled at breaking down data, identifying trends and anomalies, and clearly communicating the “why” behind the numbers.
• Strong problem-solving skills, with the ability to turn ambiguous business questions into structured analytical problems and actionable recommendations.
• Proven ability to manage competing priorities, deliver projects independently, and collaborate effectively with cross-functional teams.
• Able to explain data concepts simply to non-technical stakeholders, create clear documentation, and deliver engaging training.

Nice to have

• Prior experience in Trust & Safety, customer support operations, fraud prevention, or a related area would be considered an advantage.

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Access to all the tools & tech needed for work
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• Pension plan with flexible contribution options and a matching contribution from Vinted
• Confidential Employee Assistance Program (EAP) for you and your family
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• A dog-friendly office
• In Vilnius office: gym & in-house meals at friendly prices
• In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast