Debt Collection Specialist

As a Debt Collection Specialist, you'll play a critical role in driving timely cash collection, resolving customer account issues, and supporting the continuous improvement of Accounts Receivable operations through smart, scalable solutions.

You'll thrive in this position if you're diligent, proactive, and energized by work that sits at the intersection of finance and innovation in a fast-paced, global environment.

• Handle overdue accounts by proactively contacting customers via email and phone to facilitate timely payment resolution.
• Investigate and resolve customer inquiries and disputes related to outstanding receivables, coordinating with Accounting, Billing, and Customer Support teams as needed.
• Identify and resolve unapplied or unclear payments to ensure accurate invoice settlement and maintain clean account records.
• Support the development, testing, maintenance, and continuous improvement of automation tools and digital solutions that streamline Accounts Receivable and collections workflows.
• Monitor team processes and systems, identifying opportunities to enhance performance, efficiency, and alignment with evolving business needs.

• 2+ years of experience in Accounts Receivable, collections, or a related finance or operations role.
• Proven ability to manage customer relationships, including payment follow-ups, inquiries, and issue resolution.
• Comfortable working accurately with financial data, including invoices, payments, and account reconciliations.
• Experience using automation or digital tools to improve day-to-day processes.
• Excellent written and verbal communication skills in English, with strong organizational and prioritization abilities.

Nice to have

• Bachelor's degree in Finance, Accounting, Business, or a related field, or equivalent practical experience.
• Familiarity with AI-driven tools or emerging technology in a finance or operations environment.
• Experience working across global or cross-functional teams.

• We offer a competitive, well-rounded rewards package designed to support the financial, physical, and emotional well-being of our employees and their families (where applicable).
• We utilize a structured job architecture and career framework to ensure growth opportunities are transparent, fair, and accessible to all employees.