Delivery Manager

Lead full-system SaaS programs from concept through launch and post-launch stabilization.

• Own program delivery from concept to launch by supporting discovery, defining program scope and milestones, and driving execution through release and stabilization.
• Translate product vision into an integrated plan by aligning roadmap intent with technical architecture, dependencies, and capacity across all teams.
• Drive full-system coordination by managing workstreams across Engineering, Product, UX/Research, Data/Platform, Security, Legal/Compliance, Customer Success, Support, and GTM.
• Establish and run the program’s operating cadence, including standups, execution reviews, dependency syncs, and launch readiness checkpoints.
• Own dependency and critical-path management by identifying cross-team issues early, driving resolutions, and maintaining a clear line-of-sight to milestones.
• Manage risk and change by proactively surfacing issues, quantifying impacts, proposing mitigation options, and escalating with recommended decisions.
• Lead launch readiness and go-live activities, ensuring test strategy coverage, release criteria, security approvals, and support readiness are all in place.
• Continuously improve execution systems by introducing scalable templates, playbooks, and dashboards for planning, reporting, and delivery predictability.

• 4–7 years of program/project management experience in software is required, including at least 2 years managing large, complex SaaS programs across multiple teams and demonstrated ownership of end-to-end delivery from discovery/concept through build, test, launch, and stabilization.
• Strong understanding of full-system SaaS delivery, including release management, deployment strategies (e.g., feature flags), reliability, and operations is required to navigate technical complexities.
• Proven ability to lead cross-functional execution involving Engineering, Product, and adjacent stakeholders (e.g., Security, Compliance, Support, GTM) to drive alignment.
• Strong competency in scope, schedule, dependency, and risk management is necessary to drive tradeoffs, make decisions, and ensure on-time delivery.
• Experience with Agile delivery (Scrum/Kanban) and the ability to operate effectively across mixed methodologies.
• Excellent written and verbal communication skills are essential for creating executive-ready updates and facilitating crisp, productive meetings.
• Bachelor's degree in technical field.

Nice to have

• Proficiency with Jira/Confluence (or equivalent) and other planning/reporting tools with exposure to enterprise integrations (SSO/SAML, APIs), data migrations, or platform modernization efforts is preferred.
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools, such as Copilot and ChatGPT, can be used to improve processes and drive efficiency.
• Certifications (PMP, CSM, SAFe) are a plus.

• Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.