Director of Trust & Safety Enablement, Trust & Safety Operations

We are seeking an experienced Director of Enablement to lead our enablement functions—spanning Quality Assurance, Training, Knowledge Management, and Process Design. This role will be pivotal in driving operational excellence, leading strategic business transformations, and empowering our operational teams and leadership. The ideal candidate will possess a strong background in operational design, change and transformation management, data-driven continuous improvement, and cross-functional leadership, collaborating closely with Operations, Policy, Product, and Legal teams.

In this position, you’ll

• Mentor and manage a team of functional leaders across Quality, Training, Knowledge Management, and Process Design, fostering a culture of innovation, accountability, and continuous learning.
• Drive engagement strategies across enablement functions, creating a collaborative environment aligned with Vinted values and establishing enablement as a trusted partner to operations and the rest of Trust domain.
• Establish clear framework metrics and performance management systems to evaluate, coach, and elevate the effectiveness and capabilities of enablement leaders and individual contributors.
• Oversee the architectural design, standardisation, and optimisation of end-to-end operational processes to maximise effectiveness, reduce friction, and eliminate waste.
• Lead the strategic direction of Quality Assurance, establishing robust auditing, calibration, and feedback loops that drive compliance, and operational consistency.
• Direct the strategy for onboarding, upskilling, and ongoing moderation specialists’ training, ensuring rapid time-to-proficiency and measurable performance improvements.
• Oversee TSO knowledge infrastructure, ensuring information architecture, documentation standards, and change communications enable seamless, single-source-of-truth access for operational teams.
• Act as a key change agent leading cross-functional transformation initiatives, aligning enablement deliverables with strategic business pivots, modules rollouts, and operational changes.
• Partner closely with Operations leaders, Policy, Product, legal and trust domain leads to translate broader marketplace priorities into actionable enablement strategies and seamless operational execution.
• Design and govern launch-readiness frameworks for new product features, policy shifts, new vendor sites or market expansions to ensure operational teams are fully trained, documented, and prepared prior to rollout.
• Utilise strong analytical capabilities to connect enablement metrics (e.g., quality scores, learning retention, knowledge usage, process cycle time) to broader business KPIs, cost efficiencies, and customer outcomes.
• Establish a structured CI framework (e.g., Lean / Six Sigma methodologies) to turn operational pain points and audit findings into systematic process enhancements.
• Support building effective executive dashboards and reporting frameworks to showcase enablement ROI, trends, and focus areas to senior leadership.

• Extensive leadership experience in Operational Enablement, Process Excellence, Quality Management, or Scaled Operations in a fast-paced environment.
• Demonstrated track record of developing leaders and managing multi-disciplinary teams across training, quality, knowledge, and process re-engineering.
• Strong background in driving organisational change, process redesign, and executing transformation initiatives using frameworks such as Lean, Six Sigma, or Agile operational design.
• Exceptional problem-solving skills with a proven ability to synthesise quality insights, training data, and process bottlenecks into actionable business improvements.
• Outstanding communication and relationship-building skills, capable of influencing senior partners across Product, policy, and Core Operations.
• Ability to balance high-level strategic transformation with hands-on, tactical operational readiness and execution.
• Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering, or a related field; Master’s degree preferred.

Nice to have

• Continuous improvement certification (e.g., Lean Six Sigma Black Belt) is a plus.

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Access to all the tools & tech needed for work
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• Pension plan with flexible contribution options and a matching contribution from Vinted
• Confidential Employee Assistance Program (EAP) for you and your family
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• A dog-friendly office
• In Vilnius office: gym & in-house meals at friendly prices
• In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast