Darbo aprašymas

We are looking for a highly organised, commercially minded Sales Operations & Systems Manager to own the systems, data and operational backbone of our sales organisation and help drive the continued development of the Safiyaa AI Sales Brain.

KEY RESPONSIBILITIES

Own the sales technology ecosystem — Shopify, One, BigQuery/BI, Zapier, Beya, Kariyo, Make, Form and related integrations.
Optimise systems, automations and data flows, ensuring clean data feeds into the Safiyaa AI Sales Brain and useful intelligence flows back to the sales team.
Own data quality and reporting — audits, enrichment, dashboards and insights that improve conversion, AOV, retention and reactivation.
Support sales & stylists with real-time operational and client queries, freeing them to focus on selling and clienteling.
Own inbound virtual sales operations across Miami & KSA, supporting response times, conversion, service quality and issue resolution. Working hours would be from 15:00 to 23.30/00:00.
Own SOPs, SLAs and sales processes, continuously improving efficiency, consistency and task fulfilment.
Manage Sales → Production handover and ensure accurate, complete information reaches Production.
Translate sales and client data into insight for Design, Merchandising and wider business decisions.
Lead onboarding, training and change management across sales systems and processes.
Proactively identify new AI, automation and technology opportunities to improve client experience and sales performance.

Reikalavimai

Be available to work from 15:00 to 23.30/00:00 (Lithuania's time).
Experience in sales operations, virtual/inside sales, customer service or sales support, ideally in luxury, fashion or premium retail.
Experience with CRM/clienteling, Shopify and sales technology/automation.
Strong data and analytical skills, including Excel/Google Sheets and reporting.
Comfortable working with AI, automation, integrations and digital workflows.
Excellent written communication across email and WhatsApp.
Highly organised, reliable and detail-oriented, with strong task ownership.
Proactive, solutions-focused and confident supporting and training others.
Commercially minded, discreet and consistently on-brand.
Curious and innovative, with the ability to see how systems, data and AI can create new commercial opportunities.

Įmonė siūlo

A full-time position in a growing, internationally connected company.
A remote/hybrid working arrangement based in Kaunas, Taikos pr.
Close cooperation with an experienced colleagues across different business functions.
Opportunities to develop practical experience across sales operations, virtual/inside sales, customer service and sales support.
The ability to contribute directly to the improvement of sales and internal processes.
Gross monthly salary of EUR 3500.
Fully remote or hybrid work model;
Flexible work schedule.