WAGO – we connect what matters: people, technologies, passions

For 70 years on global markets and for over 35 years in Poland, we have been manufacturing and supplying innovative connection components for electrical wires as well as comprehensive solutions in the field of industrial and building automation. We are part of the international WAGO Group.

We want to be your partner and a source of inspiration. This is how we operate, and this is why our customers are successful.

Due to continuous development and expansion of the company’s structures, we are looking for a candidate for the position of:

Export Customer Service Specialist (m/f/d) (place of work: Vilnius)

Scope of responsibilities:

handling requests for quotations and preparing commercial offers (prices, lead times, availability)
ongoing contact with customers (by phone and email) regarding orders, deliveries, and products
entering and processing orders in ERP/CRM systems (including EDI)
coordinating delivery execution and cooperating with foreign production plants, logistics, and freight forwarders
monitoring order fulfillment deadlines and informing customers about order status
archiving commercial documentation and updating the customer database
cooperation with other departments and participation in improving customer service processes

Requirements:

a minimum of 2 years of experience in customer service
higher education (preferably in economics or a technical field)
knowledge of English at a minimum B2 level (written and verbal communication)
very good command of the MS Office package, in particular Excel and Outlook
good work organization skills and the ability to handle multiple tasks simultaneously
strong communication skills, accuracy, and a customer-oriented mindset
ability to cooperate with various departments within the organization