FinTech Client Support Analyst

As a FinTech Client Support Analyst reporting to the Client Support Services Manager, you'll play a critical role in delivering exceptional support to financial institution clients and driving continuous improvements across IT support operations.

You'll thrive in this position if you're detail-oriented, proactive, and passionate about technology and client success - and if you enjoy working in a fast-paced, globally connected environment.

• Deliver responsive support for cloud-based IT products used by financial institutions, ensuring high service quality and client satisfaction.
• Manage critical incidents end-to-end, keeping clients informed with timely and clear communication until resolution.
• Follow established Release Management processes to enable smooth deployments and timely client updates.
• Contribute to continuous improvement initiatives that enhance service quality and operational efficiency.
• Create and maintain internal knowledge articles to support team capability and knowledge sharing.

• Experience in a client support or IT support role, or equivalent practical experience.
• Willingness to work afternoon shift hours (15:00–00:00 LT).
• Strong time management and organizational skills with a high level of attention to detail.
• Excellent communication and collaboration skills in a global, matrixed environment.
• Proficiency in English, both written and spoken.

Nice to have

• Familiarity with capital markets or financial services.
• Experience with incident management and release management processes.
• Ability to leverage AI tools to enhance productivity and service delivery.

• Annual bonus and annual equity grant
• Employee Stock Purchase Plan with discounted company shares
• Pension plan with Nasdaq contribution
• 6 additional days off per year, plus extra vacation based on tenure
• Work from (almost) anywhere - up to 20 days per year
• Paid time off to volunteer
• Health insurance
• Free gym, yoga & pilates classes and discounted in-office massages
• 24/7 mental health support for you and your family
• Global mentoring program
• Unlimited access to e-learning platforms
• Hybrid work setup
• Modern and comfortable work environment with fresh fruit, snacks, and weekly fika breaks