FinTech Client Support Analyst

As a FinTech Client Support Analyst reporting to the Client Support Services Manager, you'll play a critical role in delivering exceptional support to financial institution clients and driving continuous improvements across IT support operations.

You'll thrive in this position if you're detail-oriented, proactive, and passionate about technology and client success - and if you enjoy working in a fast-paced, globally connected environment.

• Deliver responsive support for cloud-based IT products used by financial institutions, ensuring high service quality and client satisfaction.
• Manage critical incidents end-to-end, keeping clients informed with timely and clear communication until resolution.
• Follow established Release Management processes to enable smooth deployments and timely client updates.
• Contribute to continuous improvement initiatives that enhance service quality and operational efficiency.
• Create and maintain internal knowledge articles to support team capability and knowledge sharing.

This position is based in Vilnius and offers a hybrid work environment (at least 3 days a week in-office), providing flexibility and accessibility for qualified candidates.

Individuals applying for or occupying this position must have no previous unspent convictions for criminal offences under the Criminal Code of the Republic of Lithuania, with the exception of offences solely related to minor road traffic violations.*

• Experience in a client support or IT support role, or equivalent practical experience.
• Willingness to work afternoon shift hours (15:00–00:00 LT).
• Strong time management and organizational skills with a high level of attention to detail.
• Excellent communication and collaboration skills in a global, matrixed environment.
• Proficiency in English, both written and spoken.

Nice to have

• Familiarity with capital markets or financial services.
• Experience with incident management and release management processes.
• Ability to leverage AI tools to enhance productivity and service delivery.

• Annual bonus and annual equity grant
• Employee Stock Purchase Plan with discounted company shares
• Pension plan with Nasdaq contribution
• 6 additional days off per year, plus extra vacation based on tenure
• Work from (almost) anywhere - up to 20 days per year
• Paid time off to volunteer
• Health insurance
• Free gym, yoga & pilates classes and discounted in-office massages
• 24/7 mental health support for you and your family
• Global mentoring program
• Unlimited access to e-learning platforms
• Hybrid work setup
• Modern and comfortable work environment with fresh fruit, snacks, and weekly fika breaks