Front Office Agent / Viešbučio administratorius (-ė)

The front agent position is a key part of the overall success of the Hotel PACAI.

This is the first and last person a guest comes in contact with.

It is very important that the individual possesses a strong outgoing personality, with an ability to pay close attention to details.

The successful candidate will be able to work well with others, while demonstrating an ability to work unsupervised.

• Welcome customers and guests, process visitor check-in and check-out information.
• Monitor property occupancy and manage routine operations; this involves administering hotel policies fairly and consistently, and completing related documentation in accordance with standard operating procedures (SOPs) Assign rooms and suites to guests, accommodate special requests whenever possible.
• Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
• Take payments and post accurately to guest accounts. Handle incoming telephone calls and other guest communication in a discreet fashion.
• Keep your work area and space clean and orderly.
• Resolve customer issues & complaints, describe details of services and amenities to guests. Guest recommendations about local highlights.

Required Knowledge, Skills and Abilities:

• Previous hospitality experience preferred
• Strong communication skills in English
• Ability to work in a multi-tasking, fast paced environment
• Demonstrate strong customer service skills
• Ability to work all shifts, including weekends, nights and holidays
• Basic knowledge of hotel operations & Computer systems, including Microsoft Office (Word, Excel and PowerPoint) and Opera.

• This role gives you the opportunity to learn and develop, with the potential to progress within the company.
• If progression isn’t your thing, that’s fine too, we would still be interested in finding out more about you.
• Hotel provides uniforms and meals during shift.
• Additional bonus for achieving goals.
• We look forward meeting you in our friendly team.