2022-07-29 11:26:48

Front Office Agent / Viešbučio administratorius

CVMarket.lt klientas
1245 - 1500 €/m Gross

Job Description

The front agent position is a key part of the overall success of the Hotel PACAI.

This is the first and last person a guest comes in contact with.

It is very important that the individual possesses a strong outgoing personality, with an ability to pay close attention to details.

The successful candidate will be able to work well with others, while demonstrating an ability to work unsupervised.


Welcome customers and guests, process visitor check-in and check-out information.

Monitor property occupancy and manage routine operations; this involves administering hotel policies fairly and consistently, and completing related documentation in accordance with standard operating procedures (SOPs) Assign rooms and suites to guests, accommodate special requests whenever possible.

Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.

Take payments and post accurately to guest accounts. Handle incoming telephone calls and other guest communication in a discreet fashion.

Keep your work area and space clean and orderly.

Resolve customer issues & complaints, describe details of services and amenities to guests. Guest recommendations about local highlights.

Required Knowledge, Skills and Abilities:

  • Previous hospitality experience preferred
  • Strong communication skills in English
  • Ability to work in a multi-tasking, fast paced environment
  • Demonstrate strong customer service skills
  • Ability to work all shifts, including weekends, nights and holidays
  • Basic knowledge of hotel operations & Computer systems, including Microsoft Office (Word, Excel and PowerPoint) and Opera.


Company offers

This role gives you the opportunity to learn and develop, with the potential to progress within the company.

If progression isn’t your thing, that’s fine too, we would still be interested in finding out more about you.

Hotel provides uniforms and meals during shift.

Additional bonus for achieving goals.

We look forward meeting you in our friendly team.