Job Description

• Responsible for building good relations with internal and external customers, and for ensuring all customer service activities are in alignment with our Service Level Agreements (SLA)


• Responsible for delivering on a broad spectrum of customer support activities, including delivering all orders as executable to Transport Management, issue billing documents, manage return handling and diversion handling


• Responsible for delivering excellent customer service to meet the requirement of the customer, and within your team develop and implement solutions to increase customer satisfaction


• Communicate solutions to customers and diligently follow up on complaints using the appropriate tools

Be a role model of Yara’s culture where health, environment, safety and quality are a top priority, including Yara’s Corporate social responsibility and code of conduct

Requirements

The right candidate puts the customer first and is passionate about delivering value. A supportive and collaborative team player that assumes responsibility and ensures diligent execution of all tasks.

• Fluent/native in English, in addition to fluent/native in German


• Ability to establish trust and build strong relationships with internal and external customers


• Excellent communication skills and a true team player


• Relevant successful operational experience from Customer Service within Supply Chain would be considered as an advantage

Note: some travelling for some of the roles may occur

Company offers

Yara offers a dynamic job where you play an important role for developing your work environment, while having international and business exposure, exciting opportunities and great colleagues. Yara’s business requires cultural awareness and a global mindset. If you would like to work in a professional and international business environment we look forward to receiving your application.