Growth Account Manager | Mid

At Nord Security’s B2B team, we build cybersecurity products that enable businesses to protect themselves and their data.

From product and engineering to sales, marketing, and data — our teams work closely together to deliver secure, scalable solutions trusted by companies around the world.

Your impact? Empowering businesses everywhere to keep their people, systems, and data safe.

Main Responsibilities

• High-volume Account Management: Serve as the primary point of contact for a large portfolio of SMB customers (primarily US-based), managing relationships efficiently to ensure rapid onboarding, activation, and swift product adoption.
• Retention & Churn Mitigation: Proactively manage the renewal cycle of all accounts, executing a high-volume, standardized renewal process to minimize churn and maximize the number of successful, on-time renewals.
• Transactional Growth: Identify and execute clear upsell and expansion opportunities within the existing client portfolio, focusing on quick-win transactions that align with immediate SMB needs.
• Relationship Management: Foster strong relationships with strategic accounts and take proactive steps to nurture them for future growth.
• Multi-product Ownership: Became an expert in several cybersecurity products, identify cross-sell opportunities, and grow a multi-product client portfolio.
• Data-driven action: Analyze customer usage and health data to quickly segment accounts, prioritize outreach, and execute scalable strategies to ensure portfolio growth.
• CRM Excellence: Maintain operational hygiene across different tools (e.g., Salesforce), ensuring all opportunities, activities, and account information are consistently updated to guarantee data accuracy and facilitate effective sales forecasting and management.
• Cross-Functional Collaboration: Partner effectively with Marketing, Technical, and Legal teams to advocate for customers' needs and help with process automations.

• Must be highly competitive and driven to achieve individual and team goals, thriving in a fast-paced environment.
• Possess analytical and data-driven skills to leverage insights for strategic prospecting within assigned accounts.
• Demonstrate adaptability and a growth mindset, embracing new processes and contributing to innovative solutions.
• Be self-motivated, directed, adaptable, gritty, driven, and resourceful.
• Have a strong appetite for continuous learning and a genuine passion for understanding our product and delivering exceptional customer experiences.
• Exhibit excellent written and verbal communication skills, with the ability to articulate value propositions clearly and confidently.
• Ability to work independently while also collaborating effectively with diverse teams.
• Possess strong organizational skills and the ability to effectively manage multiple priorities simultaneously.

Nice to have

• Previous experience in a SaaS sales or Account/Customer Success field.
• Fluency in additional languages beyond English.
• Proven experience with CRM software (e.g., Salesforce).

• Innovate with industry leaders
• Work alongside global experts to build world-leading cybersecurity tools, impacting millions of users around the world.
• Learn & grow
• Boost your skills via our extensive training programs (online and offline) & other resources. Benefit from mentorship and career-switch opportunities to grow within the company.
• Work in a next-gen Cyber City office
• Thrive in our bustling office, featuring ergonomic workspaces, modern meeting rooms, engaging events, and specialty coffee to fuel your day.
• Work from anywhere
• Recharge with a change of scenery – choose work from any location when you feel a need to power your creativity and drive.
• Physical well-being
• Boost your health with free-of-charge 24/7 gym access, onsite and online workouts, and consultations led by in-house Physical Well-Being experts.
• Mental & emotional health
• Nurture your mind with free psychologist consultations, dedicated mental health events, and premium access to top-rated wellness apps like Calm, Headspace, and Mindletic.
• Premium healthcare
• Receive private health insurance giving you peace of mind for your health needs.
• Extra days off
• Enjoy additional vacation days off as you grow with us. Plus, get extra days for sick leave, special occasions, or parenting needs.
• Joyful moments – special treats
• Celebrate life’s big moments with special gifts from us on your birthday, anniversary, and other major events, such as weddings or the arrival of a new family member.
• Company events & team-building
• Experience iconic Nord Security celebrations, team-buildings, and knowledge-sharing events, nurturing bonds that fuel our success.
• Workation
• Embark on a legendary company getaway abroad, filled with exciting activities, live concerts, engaging workshops, and epic time together.