Head of Centralized Services

Reporting to the Head of Client Delivery 6 Lithuania, you will play a pivotal role in building, leading, and driving AD Central Services teams in Vilnius, Lithuania. This role will focus on growing and developing teams responsible for Payments, KYC, VAT, Corporate Secretarial, Regulatory Reporting functions servicing multiple segments and jurisdictions, with around 200 specialist strong department.

• Lead and direct Centralized Services teams, aligning with organizational goals and client needs
• Partner with senior leadership to develop and execute business plans and objectives, incorporating short- and long-term priorities
• Build a collaborative, high-performance team culture
• Ensure accurate, timely delivery across all clients per SLA, upholding data integrity and compliance
• Establish and maintain SLAs and KPIs with internal/external stakeholders to drive efficiency
• Coordinate across teams to strengthen end-to-end processes
• Be the main escalation point and Partner with stakeholders to investigate and resolve complex issues
• Maintain robust control environments and procedures to support global compliance
• Regularly update processes to reflect regulatory changes and industry best practices
• Be the main escalation point and Partner with stakeholders to investigate and resolve complex issues
• Drive cost-effective, scalable solutions and continuous process/systems improvement
• Use data analysis to generate insights and recommendations
• Report key metrics and performance to senior management and stakeholders

• Bachelors or masters degree in a business-related field.
• 15+ years of experience in financial sector, preferably in AML/KYC, Payments, Reconciliation, Loan admin or similar services.
• You possess excellent organizational, leadership, problem solving and staff development skills.
• You possess the ability to drive and to execute change through continuous process improvement, technology application and other means
• Excellent written, verbal, and interpersonal communication skills
• Skilled at engaging C-level executives and high-profile clients with confidence and professionalism
• Strong commercial acumen and sound judgement, able to influence diverse and challenging stakeholders
• Hands-on leader who takes on varied tasks with humility and flexibility
• Manages competing priorities and remains calm under pressure, navigating complexity with confidence
• Drives a culture of compliance and risk control; has strong commitment to integrity and ethics
• Exceptional organizational and time management skills; thrives in high-volume, deadline-driven environments
• Division-level (or higher) budgeting experience
• Proven ability to work autonomously in a matrixed organization, building strong internal networks and partnerships

• Support for professional accreditations such as ACCA and study leave
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression
• Active sports, events and social committees across our offices
• 24/7 support available from our Employee Assistance Program
• The opportunity to invest in our growth and success through our Employee Share Plan
• Plus additional local benefits depending on your location