Head of Retail Sales Excellence

The bank that is closer to everyone – yes, that’s us!

We believe that your career can start or successfully continue right here.

We are looking for a Head of Retail Sales Excellence to help how we serve private clients and grow our retail busines. This is a hands-on leadership role combining contribution to sales strategy, sales/frontline process development, customer experience, and operational efficiency.

Every day, you’ll be #closer and:

• Shape the sales strategy – contribute to the development and implementation of the private client sales strategy by assessing target customer segments, identifying product priorities, selecting the right channels and sales approaches, and turning strategic direction into concrete solutions and measurable results.
• Build simpler, more efficient processes – analyze, design and improve customer service and sales processes to make them seamless, efficient and convenient for both customers and employees.
• Develop sales management tools– create practical management models and tools that help frontline leaders manage customer flows, employee capacity and performance, while continuously improving customer experience.
• Connect physical and digital channels– create and develop processes and tools that connect branch and remote channels, identify sales opportunities at the right time, route them to the right team and ensure consistent follow-up throughout the sales journey.
• Create customer-centric service models – develop service models, service levels and customer routing principles tailored to different customer needs, ensuring a consistent customer experience.
• Strengthen employee competence– ensure training and day-to-day sales support tools implementation, training content, improve onboarding, introduce knowledge assessment and support quality control in customer interactions.
• Manage Team – lead teams responsible for sales/frontline process development, competence building and sales support, align them around common goals and turn ideas into tangible improvements.

• A hands-on approach– you will not only set the direction but also analyse problems, develop solutions, design operating models and tools, and help drive their implementation.
• Strong stakeholder management – you will work across different functions and with decision-makers, balance different interests, communicate your recommendations clearly.
• Prioritisation and change management – you will identify the initiatives that create the greatest value, manage dependencies, adapt quickly to changing priorities and ensure consistent execution.
• Customer-centric thinking – you will base decisions on different customer needs and experiences while also looking for simplicity for employees and operational efficiency for the organisation.
• Analytical and systems thinking– you will see the bigger picture across the sales and customer service ecosystem, use data to identify root causes and build effective performance monitoring and control mechanisms.
• Expertise in Process Management Methodologies – demonstrated ability to apply LEAN, customer journey, service design, and other process optimization methodologies to improve business processes and customer experience.

• The green light for your ideas. Your suggestions will be heard — we value independence, curiosity, and initiative.
• A manager who helps you grow. You’ll get clear direction and support while having plenty of freedom to act, learn, and develop.
• An organisation that is changing. Joining Artea means more than just a new name — it means new ideas, perspectives, and opportunities to help shape our culture from within.
• Achievements rooted in Lithuania. We’re especially proud to be a Lithuanian bank. We believe our country and our people are unique, and we do everything we can every day to help them realise their potential.
• A personal benefits package.Health insurance, a pension savings programme, additional days off, flexible working hours, modern infrastructure — and that’s far from the complete list of benefits!
• Performance bonuses.Our employees can earn bonuses based on the performance of the bank, their team, and their own individual performance.