Hospitality Host / Hostess Sidekick

Zoku, which is Japanese for family, tribe or clan, facilitates global living and working for the traveling professional. Zoku is a new category in the hotel industry: a flexible home/office hybrid, also suitable for long stays, with the services of a hotel and the social buzz of a thriving neighbourhood. You can live, work, relax and socialize with like-minded people – while getting wired into the city. 

Zoku still feels very much like the high-energy and ambitious entrepreneurial start-up from its early beginnings; yet, it also benefits from strong financial backing and a professional set-up to “make it big”. Zoku is created by a small team of highly enthusiastic and engaged individuals who bring on board bags of enthusiasm and gumption. It describes itself as “a sprawling family thanks to an amazing group of people who have supported the company over the last few years”. 

After opening the first Zoku in Amsterdam in 2016, the team started the European expansion and has now several deals in the pipeline to open in 2021 and beyond.

Further information on Zoku can be found at www.livezoku.com, as well as by browsing its various social media platforms (e.g. Facebook, Instagram, Twitter and Youtube).

It is also noteworthy to mention that Zoku became B-corp certified in August 2018. On its website, under the ‘Green Zoku’ page you can find an overview of Zoku’s social and sustainable responsibilities as well as its impact vision, i.e. the ‘why’ as it pertains to how we believe we can make a difference 

Zoku needs Sidekicks that easily connect to people, provide a warm welcome and help residents from A to B instead of being a traditional formal waiter. As a Sidekick, you will be our residents’ go-to person, connector and problem solver. You will need to love sharing advice, looking after people and building a nest for our residents and always striving to provide service in better and more creative ways. The job of a Sidekick is highly versatile, flexible and focused completely around Zoku’s residents and making them feel at ease while connecting them to others. One day you might be welcoming residents helping them to check in and out, the next day you might rock the bar, showing off your barista skills, while helping out serving people in the Living Kitchen the day after that. The Sidekick position reports to the Duty Manager on shift.

We will be opening our third location in Vienna, Austria, in, Q1 2021. Located in the central Second District of Leopoldstadt, Zoku Vienna will be close to the Vienna University of Economics and Business, the Messe Wien Conference Center, and the iconic Prater park.

Whatever position you are filling for the day, all Sidekicks are responsible for being the first point of contact to anyone walking through Zoku’s doors. You are the glue that holds this place together and responsible for the social atmosphere within Zoku. Above all else, our main mission is to make people happy as we are in the business of taking care of people.

• Rooms: As the first person to run into, you’re taking care of residents, checking them in/out and answering any of their questions. 
• Bar: At the bar, you’re both a barista as well as a beer master, preparing all drinks and serving people while acting as a social connector among residents, guests and members. 
• Living Kitchen: As the chef’s right hand, you’re helping him/her with running breakfast/lunch or dinner smoothly while welcoming, assisting and socializing with anyone grabbing a bite. 
• Meeting & Events: You help welcoming all guests coming in for their meeting and help create a special experience for them, setting up the space as well as providing them with service during the day. 

• Have a background in serving and/or helping people
• Love to take care of an unforgettable stay where people feel at home and get connected with others and the city surrounding them
• Are ready to change the way guests are treated in the hospitality industry by always providing their service in better, more creative ways
• Are genuinely friendly, pro-active and open
• Love putting a personal touch on their service
• Are eager to get the best out of themselves and their peers
• Want to know and share everything about Vienna
• Don’t mind getting their hands dirty every now and then (e.g. tidying up the living room, scrubbing the bar)

MUST HAVES

• You have worked in hospitality or in a similar customer facing industry
• You are fluent in English, German and/or other languages are a big plus
• You are an EU resident or have a valid working and living permit to work in Austria
• You are fully flexible / no fixed working days/hours
• You love to work, we are looking to fill a mix of full time (40 hours per week) and part time (min. 20 hours per week) Sidekicks positions

• A market conform salary, in accordance with experience and know-how (minimum of € 1.600 gross per month based on full time)
• Full time (40 hours) and Part time (min. 20 hours per week) position at “One of the 25 Coolest Hotels in the World” according to Forbes
• 25 vacation days to relax and unwind, based on full time (25 hours)
• A cool comfy uniform – no more looking like a log!
• Exciting on-the-job training opportunities
• Cool Benefits