INVESTIGATION ANALYST (ENTRY LEVEL SPECIALIST)

• Conducting research regarding prospective and existing customers to determine if they are prohibited customers or otherwise within a client’s risk appetite.
• Determine if recent account activity is of a fraudulent or risky nature.
• Assess various risk indicators, account activity (financial/historical), customer documentation, external sources.
• Research, review and investigate potential Acceptable Use Policy violations.
• Utilize multiple resources including customer account activity, external activity on any associated websites, customer contact, and other tools to effectively investigate and resolve violating activities.
• Analyze account activity and make an informed decision whether to allow the activity or prevent it.
• Writing reports on the findings of investigations.
• Assisting with the resolution of customer disputes by assessing information provided by the claimant and merchant.
• Working with customers to proactively prevent fraudulent behaviors by applying appropriate safeguards.

• Recent college graduates
• No investigative experience is required

Required:

• High education degree
• The ability to speak and write English fluently. Additional languages are a plus
• Excellent interpersonal, verbal, and written communication skills. Writing skills are particularly important for this role
• Analytical and research skills
• Strong proficiency in Microsoft Excel and Word
• Strong organizational skills and attention to detail
• A highly motivated, driven, and dynamic attitude towards work and career
• Willing working on flexible hours (either Mo-Fr 40hrs or shifts of 4 days * 10hrs Su-We / We-Sa)