IT Customer Success Specialist

We are technology-driven and thirsty for improvement. Our business model is based on Customer Obsession - we start by listening to what our Customer wants and work our way backwards. Are you ready to join the frontline of the business?

What you will do:

• Communicate with Customers via live chat and email;
• Provide a red carpet Customer service experience to our Customers;
• Focus on the Customer’s success by offering additional services, tools, and products;
• Dive deep into the world of IT by continuous polishing of your technical background;
• Deliver impactful work on a company scale.

What we expect:

• Proven ambition and focus to develop your knowledge in IT;
• Strong English communication skills;
• Lithuanian language skills are preferred, but not mandatory;
• Well developed interpersonal skills;
• Flexible work schedule (morning/day/night shifts) according to business needs.

What we offer:

• An 8-week course in technology, product and communication knowledge;- Individual monthly bonuses (unlimited!) and regular salary reviews based on performance;
• Ability to balance your work and studies (we offer 32 or 40 hours per week contracts);
• A supportive team who are eager to share their knowledge and spend time with you;- Remote opportunities - everyone based in LTU is welcome;
• Active internal progression and help to get you that dream job; - Salary starting from 600 Eur Netto;
• Continuous personal development: books, workshops, individual mentorship;
• Daily leisure options, a dog-loving office, extraordinary team buildings, workations, company events, and more!

REMOTE WORK!

Check out this video from our Customer Success people who give you a sneak peek into the job!

Be an owner of this decision. There is no better time to apply than now. You will thank yourself later. :)