IT Service Desk Consultant VIP1

HCL

Darbo skelbimo numeris

360327

Darbo aprašymas

This Requirement is for Service desk in Lithuania.

Handle clients support requests on call;

· Logging call details into tickets in the internal system;
· Meet standard KPIs (average handling time, first point resolution, call quality);
· Maintain adherence to schedule;
· Work on value-adding activities such as knowledge base update


Reikalavimai

· Some knowledge of the IT hardware and software;
· Customer service experience;
· Excellent communication skills in English language (verbal and written);
· Ability to work in rotating shifts;
* 1-3 years of relevant experience - big advantage. Freshers with excellent comm. skills in English language may also apply.


Įmonė siūlo

- Continues Trainings;
- Friendly International environment;
- Private medical insurance;
- Parking.
- Oportunity to become highly regarded profesional in huge international company.




Please send CV to:


Informacija apie darbą:

Darbo vieta:
Vilnius
Darbo pobūdis:
visa darbo diena, darbuotojas
Galioja iki:
2019 m. vasario 8 d.
Įvestas:
2019 m. sausio 10 d.
Alga (neatskaičius mokesčių):
nuo 850 iki 900 EUR per mėn.

IT Service Desk Consultant


HCL

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 120,000+ ‘Ideapreneurs’ working in 39 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. HCL generated consolidated revenues of USD 7.8 billion for 12 months ended 31st March 2018.
We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others, to help enterprises reimagine their businesses for the digital age.

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