Junior Analyst, Digital Review Team (Spanish Speaker)

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.

Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.

Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.

Join us as we go beyond and be part of a team that’s redefining what’s possible.

We’re seeking for a Junior Analyst in Western Union Digital Review Team, based in Vilnius, Lithuania office. In this role, you will be a part of the team who analyzes digital money transfers and prevents fraudulent activity.

• Analyze digital money transfers to make sure that no fraudulent activity is involved.
• Communicate with Western Union customers to verify details regarding specific money transfer (incoming/outgoing calls, emails).
• Review documents provided by customers to verify their Western Union profile.
• Decide when to escalate a case or to proceed with the regular handling procedures.
• Leading or being involved in department-related initiatives.
• Serve our global customers in English and Spanish languages.
• Attend initial training thoroughly and pass all the required assessments.

• Fluency in English with outstanding verbal, written and listening skills is mandatory.
• Fluency in Spanish with outstanding verbal, written and listening skills is mandatory.
• Customer service experience would be considered an advantage.
• A college degree is highly preferred.
• Strong communication skills together with customer-oriented mindset.
• Independent decision-making with high attention to detail and problem-solving skills.
• Ability to manage and prioritize multiple tasks simultaneously.
• Computer literacy.
• Willingness to work in rotating shifts (including weekends and holidays).

• This specific role is eligible to receive conditional Spanish language allowance
• Private Health Insurance (3 options)
• Life & Accident Insurance
• Additional days off
• Wide variety of discounts and special offers
• ⁠Free Fitness facilities
• Volunteering activities
• Referral program
• The monthly gross base salary range is 1,375 – 1,833 EUR.