Junior Analyst, Digital Review Team (Spanish Speaker)

Does playing a critical role in protecting customers sound exciting to you? How about working for a global company in an advanced team that is passionate about investigating digital fraudulent activities? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it's time to join Western Union as a Junior Analyst in the Digital Review Team.

Western Union powers your pursuit.

We’re seeking for a Junior Analyst in Western Union Digital Review Team, based in Vilnius, Lithuania office. In this role, you will be a part of the team who analyzes digital money transfers and prevents fraudulent activity.

• Analyze digital money transfers to make sure that no fraudulent activity is involved.
• Communicate with Western Union customers to verify details regarding specific money transfer (incoming/outgoing calls, emails).
• Review documents provided by customers to verify their Western Union profile.
• Decide when to escalate a case or to proceed with the regular handling procedures.
• Leading or being involved in department-related initiatives.
• Serve our global customers in English and Spanish languages.
• Attend initial training thoroughly and pass all the required assessments.

• Fluency in English with outstanding verbal, written and listening skills is mandatory.
• Fluency in Spanish with outstanding verbal, written and listening skills is mandatory.
• Customer service experience would be considered an advantage.
• A college degree is highly preferred.
• Strong communication skills together with customer-oriented mindset.
• Independent decision-making with high attention to detail and problem-solving skills.
• Ability to manage and prioritize multiple tasks simultaneously.
• Computer literacy.
• Willingness to work in rotating shifts (including weekends and holidays).

• This specific role is eligible to receive conditional Spanish language allowance
• Private Health Insurance (3 options)
• Life & Accident Insurance
• Additional days off
• Wide variety of discounts and special offers
• ⁠Free Fitness facilities
• Volunteering activities
• Referral program