Junior Analyst (Resource Planning)

We’re CX fanatics, as passionate about our clients as their fans are. It’s why the most-loved brands in the world rely on us. You'll find us behind the brilliance of category-redefining fintechs, technology legends, and more. Now, we are looking for a Junior Analyst who is ready to learn and willing to work with data world. And we want you to join us!

Join us as a Junior Analyst!

In this position, you'll take your analytical abilities to new heights by being responsible for creating and managing effective schedules, call volume preparation, average handling time, absenteeism and staffing forecasts. You will play a key role in ensuring schedules align with forecasts, business needs, local labour laws and other important factors. You'll also manage user administration and be the go-to for adding new agents to databases and systems.

• Fluency in English (no less than B2 level);
• Ability to work with Google sheets/Excel;
• Logical and analytical mindset;
• Ability to translate technical language into user-friendly and vice versa;
• Acquired higher education (or last course student).

• An opportunity to work from home anywhere in Lithuania;
• Remote full onboarding process for a comfortable settling in;
• Work from anywhere within EU for 90 days (after the trial period);
• Full-time work;
• Additional benefits package: health insurance, telephone plan, T: University - internal training system for the development of various competencies, lectures by external and internal lecturers, various events and competitions;
• Cooperation with 18 foreign countries in which Transcom operates;
• Opportunity to get acquainted with the activities of the contact center, its planning and organization;
• Results-orientated bonuses after 6 months of employment;
• Salary - 1225-1354 Eur (before tax during the trial period).

What Life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.