Junior Social Media Support Specialist

Get ready to

• Manage Trustpilot, App Store and Google Play reviews by replying to feedback, requesting further information when necessary, and escalating serious complaints
• Represent the brand on social media pages like Facebook and Instagram
• Engage with users through ad comments, posts, and specialized community spaces
• Solve queries from community members and provide thoughtful, timely support
• Interact with users to understand their needs and challenges
• Monitor customer feedback across platforms and report key insights to the team

• Have experience in the Social Media or Customer Support field
• Be able to work independently and manage your workload effectively
• Be 100% customer-oriented with strong problem-solving skills
• Have excellent verbal and written communication skills
• Be fluent in English — this is crucial
• Be curious, creative, and eager to contribute to a growing team

• Health insurance (after probation)
• On-site physiotherapist
• Office gym and fitness classes
• 7 extra days off
• 3 days off for weddings
• Hybrid work
• Freedom to work 2 months from anywhere in the world
• Pet-friendly office
• Fresh breakfasts
• Hot lunches
• Fully stocked drawers and fridges for snacks
• Team-cooked meals
• Rooftop and cellar events
• Public transport card for Vilnius
• Access to Perks.lt benefits
• €1100 yearly budget for coaching, mentorship, training, conferences, online courses, subscriptions, books
• Opportunity to build impact across 30+ brands worldwide
• Opportunity to launch bold projects
• Opportunity to step in as a co-founder
• €1500 for every successful referral