Darbo aprašymas

Decodo is a web data infrastructure for fast-growing tech teams. It's a mid-market, self-service platform built for speed to value, so teams move from idea to implementation without procurement slowing them down. The culture matches the product: decisions move at the speed of the idea, and people are trusted to test, iterate, and fix what's closest to them.

In this role, you will:

Give joy to our customers by solving their queries via live chat and email;
Ensure excellent customer experience;
Answer customers’ queries & provide reliable information;
Interpret and finetune the customer success process & performance;
Work alongside techies to understand IT business logic;
Build and develop customer relationships that will turn clients into advocates.

Reikalavimai

No previous experience required - we’re looking for someone eager to learn and grow;
Excellent communication skills in English and Lithuanian;
Ability to work full-time during night shift (1:00 AM - 9:00 AM) in a hybrid working model;
Energy to move mountains together with your team;
Empathy and understanding - basically showing clients how important they are!
A genuine desire to learn and grow - we’re looking for potential and attitude, not years of experience;
Helpful & humble personality - we want our team to practice what we preach - being helpful not only to our clients but also to others.

Įmonė siūlo

Growth & Learning: 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing.
Health & Well-being: Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app.
Celebration & Community: Team events, an overseas workation, quarterly team-building budgets, and plenty of ways to mark milestones together.
Plus bonus vacation days, paid life-moment days off, barista coffee, and all the tools you need.
Cyber City office perks
Hybrid work (3 office days / 2 WFH) & WFA options
Latest tools, gadgets & tech stack
Extra day off
Inclusive family-related time-off policy
Private health insurance
24/7 gym
Physical well-being specialists
Psychologist/psychotherapist sessions
Inclusive family-related time-off policy
Vast internal & external learning resources
Guilds, communities & 800+ professionals by your side
Source network & knowledge sharing
Yearly workation
Year-round internal & Source community events
Team building budget