Klientų aptarnavimo specialistas (-ė)

Is the desire to help others a natural trait for you? Do you speak and write fluently in Lithuanian and English? Do you have a critical mindset? We invite you to join our global community of customer experience experts! We are curious, driven, dedicated to the world's most beloved brands, and lifelong learners. Would you like to be one of us? Apply now!

• An international and inclusive environment where you will be supported, encouraged and welcomed from day one;
• Unlimited growth opportunities: 90% of the company's managers and leaders started their careers as customer service specialists;
• 3-week training (IV, from 09:00 to 17:30), during which you will get acquainted with the specifics of the work;
• Full-time work from our cozy and comfortable office in Kaunas (R. Kalantos g. 32);
• Free taxi within Kaunas city limits if you start or finish work between 10:00 PM and 6:00 AM;
• Continuous improvement, using our internal learning platforms or participating in external training;
• Free coffee and lounge areas where you can relax during breaks;
• Participation in corporate, sporting events and social responsibility initiatives;
• Internal competitions with various prizes - from company merchandise, gift vouchers to fully paid holidays abroad!
• The ability to use the perks.lt platform;
• Salary - 1126-1306 Eur (excluding taxes, working full-time, only during daytime hours, the remuneration will be higher for working at night according to the law of the Republic of Lithuania). During the first two weeks of training, the minimum hourly wage is paid.

Join us as a customer service specialist!

Be at the forefront of customer engagement and contribute to achieving results that are meaningful to the entire company. In this position, you will:

• You will be part of one of the fastest growing startups in Europe!
• You will work in writing (electronic inquiries) and orally (by phone) in Lithuanian and English;
• You will contribute to the client's success, share knowledge and learn together with your colleagues!

Important! Start date - August 11. The department works 24/7. The schedule is flexible and is prepared taking into account business needs, so there is no possibility to choose it yourself. This position has evening and weekend shifts and about 2-4 night shifts per month. We invite you to assess whether this type of work meets your expectations and capabilities.

• You have excellent English (level B2) and strong Lithuanian language skills (written and spoken);
• You are empathetic, positive, and have good communication and listening skills;
• Able to quickly absorb information, adapt and respond to changes;
• You care about a good customer experience because you believe they deserve more than just help.

What life looks like at Transcom!

At Transcom, we are relentlessly committed. To our clients and to each other. Every day, someone starts their journey with Transcom. Using their current potential, turning it into future skills. Receiving well-deserved recognition for hard work, being a team player and supporting others. Ensuring lasting change in our teams and communities. That's who we are at Transcom. Here, we care and support each other. From day one, we accept you for who you are. And with a good attitude, there is no limit to how far we can go together. When you apply, you will receive an email with the tests you will need to complete in order to continue the selection process. After successfully passing the test, candidates will be invited to an interview with our recruitment specialists, and then to a final meeting with the team manager, where your position, responsibilities and company activities will be discussed.