Klientų aptarnavimo vadybininkas / Ecommerce Customer Service manager (US market)

Job responsibilities:

• Providing customer service through phone, e-mail in a timely and accurate manner;
• Contacting suppliers, vendors and delivery companies by phone and email;
• NO cold calling or sales over the phone;
• Ensuring that customers issues, concerns, and/or questions are resolved both promptly and thoroughly;
• Managing orders in internal order management system and on different marketplaces;
• Managing products data;
• Being initiative to meet the customers and the company’s expectation.

Working schedule: Monday - Thursday From 16.00 till 01.00 , Friday 14:00 - 23:00.

Required:

• Fluent speaking English (communication with native speakers in USA);
• Good communication skills;
• Good computer skills;
• Ability to work independently as well as in a team;
• Fast learning and multitasking skills;
• Critical attention to details;
• Taking initiative, willingness to get things done and take responsibility.work experience in sales or customer support - advantage;work experience with excel and data management - advantagework experience with amazon or other marketplace - big advantage

We offer:

• Full learning process;
• Unique experience with biggest eCommerce US market;
• Interesting and responsible job;
• Comfortable office on 20 floor in Vilnius center (Konstitucijos ave.);
• Bonus system;
• Friday lunches;
• Dynamic working environment;
• Good company‘s climate and amazing team;
• Growing company and clear career perspectives;
• Travel to US opportunities.

Atlyginimas

1300-1900 €/mėn. neatskaičius mokesčių+ bonus system.

Final offer depends on experience and competence and will be provided after interview.Interested in this position but think you worth more? Apply and we will discuss !!