Learning Designer and Facilitator

The Learning Facilitator supports the Talent Development team and will design and facilitate sessions for entry-level employees up to C-Suite executives. The Learning Designer and Facilitator is responsible for the facilitation of training initiatives while providing guidance and feedback for consistent delivery of company-wide programs.
• Facilitate global leadership development training to people leaders – from supervisor to executive-level, new leader and employee onboarding sessions, and any other learning needed within the organization based on company strategy and objectives.
• Develop content and assist in customizing existing global content for regional needs.
• Design content including course materials, application guides, conversations guides, assessments, etc.
• Curate and customize content.
• Use a variety of delivery methods to develop participants' skill sets. This includes classroom Instruction, virtual training, All Hands meetings, peer-to-peer coaching, and train-the-trainer sessions.
• Perform all administrative duties including class preparation, schedule administration, and participant record maintenance.
• Act as a subject matter expert (SME) to assist the Learning team with revisions to existing course content.
• Facilitate coaching and feedback for leaders up through Director-level.
• Facilitate engaging learning experiences, including virtual and on-site sessions, while coaching and developing other to become effective facilitators.
• Serve as a thought leader in learning and development, offering insights and expertise to enhance broader talent initiatives and ensure alignment with the company’s strategic goals.
• Tackle complex and non-routine challenges during training sessions, drawing upon extensive experience and expertise to find innovative solutions.
• Leverage your expertise to influence practices and procedures outside the department, collaborating with senior stakeholders to drive organizational change and improvement.
• Use many facilitation techniques such as groups discussions, role-playing, interactive and/or experiential activities.
• Manage the dynamics of a training session, including handling disruptions and keeping participants focused to maintain a productive environment.
• Think on your feet and address any issues that arise during training sessions.
• Understand how adults learn and apply these principles to your training methods.
Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

• Willingness and ability to travel up to 50% of the time across the EMEA region with a regular exposure to a diverse, multicultural organization.
• 2-3 years’ experience in Talent and Learning.
• Bachelor’s Degree or relevant work experience.
• Experience with facilitation and training delivery (e.g., workshops, onboarding sessions, presentations).
• Understanding of adult learning principles and instructional design concepts (e.g., ADDIE), with high willingness to further develop expertise.
• Good organizational skills with ability to manage multiple priorities.
• Basic to intermediate experience with learning tools (e.g., LMS, virtual facilitation platforms) and willingness to learn new systems.
• Ability to support project coordination and contribute to multiple priorities, with increasing ownership over time.
• Good communication, collaboration, organizational and stakeholder engagement skills.
• Good analytical and problem-solving skills.
• Ability to work independently and as part of a team.

Nice to have
• Any certifications or coursework in learning, facilitation, or instructional design are considered as advantage.
• Interest or initial exposure to change management or organizational development initiatives.
• Ability to gather learning needs and support in translating them into practical solutions.
• Attention to detail in program administration and data management.
• Thrives in a fast-paced, dynamic environment and can handle changing priorities.

• Private Health Insurance (3 options)
• Life & Accident Insurance
• Additional days off
• Wide variety of discounts and special offers
• ⁠Free Fitness facilities
• Volunteering activities
• Referral program
• The monthly gross base salary range is 3,906 – 5,729 EUR.
• This role is also eligible for an annual variable target incentive (which may include long-term incentives, if eligible) that aligns with individual and company performance.