Merchant Customer Support Specialist

Live support builds trust between the company and its clients, and no AI-based solutions can replace a real agent. As a Crypto Payment Processing Support Specialist, you will be assisting customers on their questions, and more importantly – making their user experience better. Being a helping hand on the other side of the screen, you will fulfill SpectroCoin’s promise of high-quality services, as well as contribute to the aim of creating long-term value. By joining our Customer Support Specialist team, you will learn a lot about innovative FinTech solutions and acquire professional skills.

• To provide professional and informative solutions for customers via emails
• To create the biggest possible customer satisfaction

• Interest in modern technology
• Ability to communicate with clients in a written way
• Fluency in English (additional languages is an advantage)
• Good-problem solving skills
• Positive, diplomatic, and proactive attitude
• Attention to detail
• Adaptability and flexibility
• Basic knowledge or high motivation to learn any preffered programming language, such as Java Script, PHP and etc.

• Flexible working hours and possibility to work from home
• Competitive salary
• Modern offices
• Team building events, summer/winter parties with games, shows, tastings, food coupons and various gifts
• Employee referral program – you can get up to 1500 Euros for recommendation
• Professional and personal development – office library, learning days, global & local conferences
• Solid IT infrastructure
• Talented international team
• Progressive vacation policy – stay with us and additional vacation days will be added to your holiday allowance
• Fully paid educational leave – get an extra 5 days fully paid holidays per year to get ready for your exams, dissertation and etc
• Health Benefits – online workouts, discounts for gym memberships and optical services, you do any sport – we will sponsor you
• Free Bankera services and card
• Annual gym membership