Moderation Specialist, Trust & Safety Operations

We’re looking for a Moderation Specialist to join our Trust & Safety Operations team. In this role, you’ll review member cases and marketplace content, helping ensure that activity on Vinted follows our guidelines and internal standards.

This role is best suited for someone with experience in customer support, content moderation, marketplace operations, or a similar role. You’ll review cases, make decisions based on guidelines, and help ensure a safe and trustworthy experience for our members.

What matters most is that you’re detail-oriented, comfortable working with clear procedures, able to make independent decisions, and open to continuous learning in a fast-changing environment.

This role will commence on 19th October 2026 with a 5-week intensive training, for which you must be available throughout the training weeks.

• Review member cases and marketplace content in line with internal guidelines and quality standards.
• Identify potentially risky, incorrect, or policy-breaking content and take appropriate action based on procedures.
• Collaborate with customer support teams and help resolve member-related cases.
• Follow and apply changing workflows, policies, and operational processes.
• Continuously learn and adapt as processes, guidelines, and priorities are updated.
• Work in a fast-paced, dynamic environment.
• Manage daily workload effectively while meeting quality expectations.
• Work on a shift-based schedule.
• Be part of a collaborative team - asking for help, sharing insights, and supporting others.

• Experience in customer support, content moderation, marketplace operations, or a similar role would be considered as an advantage.
• Strong attention to detail and ability to spot inconsistencies or policy-related issues.
• Able to follow procedures and make decisions based on guidelines.
• Excellent written and spoken English.
• Good time management skills and a strong sense of ownership.
• Adaptable, open to feedback, and comfortable with changing priorities or processes.
• Curious, willing to learn continuously, and able to quickly apply new information.
• Able to work independently while knowing when to ask for support.
• Collaborative and willing to share knowledge with others.

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Access to all the tools & tech needed for work
• Home office support: we provide IT workstation equipment and a personal budget of up to 6540 for home workplace furniture
• Private health insurance
• Confidential Employee Assistance Program (EAP) for you and your family
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• A dog-friendly office
• In Vilnius office: gym & in-house meals at friendly prices
• In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast