Operations Manager

Assumes end-to-end responsibility for the proper execution of the Service Center Operations for the respective Processes.
S/he drives continuous improvement in his process field.

Responsibilities

• Overall responsibility for the proper execution across SSC process in his/her scope
• People manager for respective process supervisor and team leads
• Interface to various accounting functions for service delivery topics
• Operational KPI tracking
• Interface to central functions (e.g. Credit Management, Procurement, etc.) for transactional service delivery topics
• Coordination of central projects and initiatives coming from the Governance function (Collaboration and steering of SSC)
• Ensure implementation of process improvements and related enabling technologies
• Responsible for overall budget and imposing overall budget and tracking it in a transparent way
• Overall responsibility of process improvements and further process standardization
• Overall responsibility of realization of efficiency targets

• University degree (BSc/MSc) in Economics or Business Administration with major in accounting or equivalent experience
• Professional certification such as a CPA or a CMA is required
• Plus 8 years of experience in Finance/Accounting operations, preferably in a Service Center environment, with a thorough knowledge of Accounting and business processes including interfaces, as well as related IT system
• Excellent project management skills and ability of setting priorities in complex environment
• Must be fluent in English (both written and spoken)