2022-07-29 11:26:48

Operations Manager

CVMarket.lt klientas

Job Description

Assumes end-to-end responsibility for the proper execution of the Service Center Operations for the respective Processes.
S/he drives continuous improvement in his process field.


  • Overall responsibility for the proper execution across SSC process in his/her scope
  • People manager for respective process supervisor and team leads
  • Interface to various accounting functions for service delivery topics
  • Operational KPI tracking
  • Interface to central functions (e.g. Credit Management, Procurement, etc.) for transactional service delivery topics
  • Coordination of central projects and initiatives coming from the Governance function (Collaboration and steering of SSC)
  • Ensure implementation of process improvements and related enabling technologies
  • Responsible for overall budget and imposing overall budget and tracking it in a transparent way
  • Overall responsibility of process improvements and further process standardization
  • Overall responsibility of realization of efficiency targets


  • University degree (BSc/MSc) in Economics or Business Administration with major in accounting or equivalent experience
  • Professional certification such as a CPA or a CMA is required
  • Plus 8 years of experience in Finance/Accounting operations, preferably in a Service Center environment, with a thorough knowledge of Accounting and business processes including interfaces, as well as related IT system
  • Excellent project management skills and ability of setting priorities in complex environment
  • Must be fluent in English (both written and spoken)