Operations Officer in Cards Operations

Built for the people always on the move, W1TTY is the UK start-up fintech company focused on hassle-free domestic and international transfers, peer-to-peer payments, and retail and agrarian financial programs. In its customer-centric mobile app, meeting the highest standards of security and safety, W1TTY will offer current accounts, debit cards, payments, and value-added lifestyle services. W1TTY will also introduce the network of diverse personal and business memberships designed to revolutionize the way its users manage their finance. Our mission and vision are to empower the lives of all our users globally. 

With W1TTY, young students, small businesses, and financially excluded communities enter not only a user-friendly mobile app but also the system of unique financial programs supporting those individuals and groups who are underserved. Our financial features are created in an uncomplicated and fair play, ready to serve those who need them the most.

Key Responsibilities:

• Performing daily cards operations and transactions
• Processing and investigating of transaction errors
• Communicating regarding customers‘ cards with the different cards’ providers and related 3rd parties
• Ensuring cards related issues are resolved quickly and efficiently and if needed escalated
• Investigating of transactions inquiries
• Providing data on cards KPIs
• Producing cards reports
• Interacting and communicating with other units to ensure smooth and effective operation
• Participating in the continuous improvement process
• Dealing with exceptional requests for customer satisfaction
• Performing other duties and responsibilities as assigned by the management
• Assisting with the development, implementation, and maintenance of cards products and infrastructure

Skills and Experience:

• Solid understanding of the cards infrastructure, processing and operations
• Experience of cards processing, investigations and fraud prevention
• Quality orientation, accuracy and attention to details
• Strong teamwork and collaboration skills
• Understanding of Mastercard and VISA products
• Responsibility for reaching own and the team’s objectives
• Customer focused
• Proactive learner
• Excellent command of verbal and written English
• Experience in a similar Cards position

Job Context:

• Home Office (Remote position); international travel may be required

Company offers:

• Work in an international start-up company;
• Various opportunities to grow within the company;
• Competitive salary;
• Possibility to make an impact on international business success.