Partner Success Coordinator (Dutch Speaking), VintedGo Member Support

As Partner Success Coordinator, you will be responsible for managing high-priority, complex VintedGo Partners’ support cases, balancing company policies and Partner satisfaction. The Support team plays a strategic role in VintedGo operations, so your role will directly impact service reliability and reputation.

You will work in VintedGo Support Vertical Team, focusing on improving Partner and Customer experience through case analysis and real-time problem solving, process development and improvements, effective escalations’ management and co-creation with internal and external stakeholders to improve how we service our Partners. You will report to the Manager of Partner Support, and work with teammates from different Vinted offices. Your stakeholder network goes as far as Operations, Vendor Management, Sales & Acquisition and Senior Leaders.

Note: Please submit your CV in English.

In this position, you’ll

• Be the main contact for complex, high-priority partner support cases, incidents, and alerts.
• Coordinate between partners and internal teams, including management, Operations, Legal, Finance, and Sales.
• Improve operational processes while balancing compliance, regulations, and partner satisfaction.
• Maintain and update the support knowledge base for agents.
• Work with cross-functional teams to improve efficiency, compliance, and service quality.
• Support agents’ development through feedback, knowledge sharing, and quality initiatives.
• Analyse partner contact trends to drive improvements, reduce friction, and increase efficiency, including through automation.
• Contribute to the launch of new services and strategic initiatives as a CS representative.
• Primarily you will work with the Netherland Partners with an opportunity to expand into other VintedGo markets.

• Have experience in customer support/complaint handling.
• Fluent in English and Dutch (written and spoken).
• Able to assess complex issues and relevant data points, identify root causes, and implement effective solutions.
• Have excellent written and verbal communication skills to explain solutions clearly and calmly, even in challenging situations.
• Have strong stakeholder-management skills and are able to effectively collaborate to reach results,
• Strong problem solving and attention to detail skills.
• Comfortable working in a fast-paced, evolving environment.

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Access to all the tools & tech needed for work
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• Confidential Employee Assistance Program (EAP) for you and your family
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office
• In Vilnius office: gym & in-house meals at friendly prices
• In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast