Partnerships Manager

In this role, you’ll:

• Identify new opportunities and close the deal.
• Manage customer relationships: day-to-day communication B2B customers to ensure general satisfaction - customer retention.
• Identify long term account objectives by creating great customer experience.
• Successfully achieve revenue orientated targets by identifying upsell & cross-sell opportunities.
• Generate new ideas for value-creating activities with the customers: new campaigns, feedback collection ways, etc.
• Be the main product advocate and independently navigate specific technical topics in communication with our customers.
• Leverage and coordinate internal stakeholders to efficiently resolve client issues.
• Keep up to date and supervise CRM data - status, opportunities, tasks, conversions, enrichment.
• Manage agreements, renewals and attrition risk: ensure proactive attrition management by identifying at-risk accounts and developing detailed action plans.

• At least 2 years of experience in leading customer engagements with a demonstrated ability to deliver positive results for customers.
• Experience in sales with international clients.
• Ability to deliver positive results for customers by understanding business/personal needs and building strong relationships - being a customer advocate.
• Analytical skills and ability to identify account expansion opportunities.
• Relationships management and problem-solving skills.
• Negotiation & Objection handling skills.
• Excellence in written and verbal English communication skills.

• Growth & Learning: 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing.
• Health & Well-being: Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app.
• Celebration & Community: Team events, an overseas workation, quarterly team-building budgets, and plenty of ways to mark milestones together.
• Bonus vacation days, paid life-moment days off, barista coffee, and all the tools you need.
• Vast internal & external learning resources.
• Guilds, communities & 500+ professionals by your side.
• Tesonet network & knowledge sharing.
• Yearly workation.
• Year-round internal & Tesonet community events.
• Team building budget.
• Cyber City office perks.
• Hybrid work (3 office days/ 2 WFH) & WFA options.
• Latest tools, gadgets & tech stack.
• Extra days off.
• Special Tesonet product deals.
• Private health insurance.
• 24/7 gym.
• Physical well-being specialists.
• Psychologist/psychotherapist sessions.
• Inclusive family-related time-off policy.