Patient Billing Specialist 2 (Maternity Cover)

The Billing Team plays a critical role in ensuring accurate, compliant, and efficient billing operations across Germany and the wider EMEA region. Operating in a dynamic and fast-paced environment, the team collaborates closely with internal stakeholders and external partners to deliver high-quality service and continuously improve processes. The Patient Billing Specialist II is an experienced individual contributor who plays a key role in executing and supporting billing operations, resolving complex billing inquiries, ensuring compliance with internal policies and payer requirements, and contributing to process improvement initiatives. This maternity cover role offers an excellent opportunity to join our team, with the potential for conversion to a permanent position in the future.

• Review customer account setups to ensure billing activities are performed accurately and efficiently.
• Process and validate billing transactions in accordance with company policies, payer requirements, and local regulations.
• Perform quality control of internal order processing and identify discrepancies requiring correction or follow-up.
• Investigate and resolve billing-related inquiries and discrepancies in collaboration with internal teams and external business partners.
• Support the collections team by researching and resolving payer invoice queries.
• Build strong working relationships with cross-functional teams to ensure an excellent operational and customer experience.
• Contribute to process improvement initiatives by identifying opportunities to enhance efficiency, quality, and operational effectiveness.
• Maintain accurate documentation and ensure compliance with established procedures and quality standards.

• Experience in patient billing, invoicing, healthcare administration, finance operations, or a related field.
• Experience with Salesforce or other major CRM systems required.
• Strong PC skills, including proficiency in Microsoft Excel.
• Strong attention to detail, analytical thinking, and a structured approach to problem-solving.
• Excellent interpersonal, written, and verbal communication skills with internal and external customers.
• Ability to effectively manage priorities and work independently in a fast-paced environment.

Nice to have

• Experience working with health insurance providers, third-party payors, and/or medical device reimbursement processes is preferred.
• Proven ability to investigate issues, identify root causes, and drive resolution.
• Experience supporting process improvements and maintaining high levels of quality and accuracy.
• Fluency in English required; German language skills are strongly preferred.

• A comprehensive onboarding and training on the job.
• Opportunity to work in a diverse and inclusive environment withcolleaguesrepresenting45different nationalities.
• Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space.
• 5additionalvacationdays, with potential for more for parents, students, and other cases with approval.
• Opportunity to work from other countries for up to 30 days per year.
• Health Insurance including reduced premiums available for dependents.
• Life and Accident insurance coverage.
• 3rd Pillar Private Pension plan.
• Health and Wellness programs, including access to online coaching and therapy sessions
• Fertility, Family forming, Menopause and Mens health support services.
• Regular team-building events that foster collaboration and connection.
• Best-in-class training and career development programs.
• Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more.
• Access to a fitness tracking app with rewards for staying active.
• Free parking space at thecitycenterofficelocation.