Payment Operations Specialist (Maternity cover)

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.
Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.
Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.
Join us as we go beyond and be part of a team that’s redefining what’s possible.
In this role, you will be part of our Global Settlement Operations team, which handles Western Unions’ business products and serves our agent partners worldwide.
• Responsible for reconciliation processes and completing more complex daily payment operations tasks with high accuracy, ensuring KPI’s are met.
• Providing high quality and timely responses to agent partners and business stakeholders.
• Participating and representing the function in different projects and initiatives.
• Identifying and initiating constant process improvements.
• Ensuring quality control and compliance with company’s rules and regulations.
• Supporting the team with various issues and escalations.

• 1-2 years of experience in payment operations, accounts receivable, accounts payable or similar field.
• Proficient in English, both written and verbal.
• Bachelor or higher education degree in finance, economics or similar area.
• Solid Microsoft Excel skills.
• Strong communication, problem solving and training skills.
• Comfortable working in a fast-paced, highly structured and deadline-driven environment.

• You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
• Private Health Insurance (3 options)
• Life & Accident Insurance
• Additional days off
• Wide variety of discounts and special offers
• Free Fitness facilities
• Volunteering activities
• Referral program
• The monthly gross base salary range is 1,812 – 2,658 EUR.
• This role is also eligible for an annual variable target incentive (which may include long-term incentives, if eligible) that aligns with individual and company performance.
• Note. This role is offered as fixed-term contract initially. There may be an opportunity for the position to be made permanent in the future, depending on business needs.
• Hybrid – Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.