Payments Support Representative

The Payments Support Department at Shift4 provides comprehensive support, training, and product implementation for our diverse customer base. Our flagship product, Lighthouse Transaction Manager (LTM), operates in an ASP environment and integrates seamlessly with our gateway solution, which connects POS/PMS systems to various industry-leading processors. Key products include LTM, the Universal Transaction Gateway (UTG), and Skytab, along with a range of other Shift4 offerings. For more details, visit our website at www.shift4.com. We are proud to partner with major companies in the U.S., including UPS, Hilton, KFC, Caesars Entertainment, Wendy’s, and many others.

Responsibilities:

• Communicate with clients via phone, email, chat, and tickets;
• Assist customers with navigating our website, statements, contracts, orders, and any payments related inquiries;
• Utilize strong problem-solving and people skills to ensure first call resolution;
• Work closely with additional internal departments and teams to understand and ensure the proper course of action is taken;
• Thoroughly document inquiries and outcomes for accurate tracking and analysis;
• Receive and place follow-up calls/ emails/ tickets/ projects to answer client inquiries promptly;
• Seeks, understands and implements the client’s expectations;
• Actively participate in team/ departmental meetings to provide feedback and improve the overall work environment;
• Demonstrate exemplary performance & attendance.
• Proficient knowledge of installations, which includes pre-installation assessments and training of our customers using Shift4 products and services
• Keeping abreast of our solutions’ new features, functionality, and installation procedures.

• Ability to work the afternoon or evening shift starting from 2 PM or later;
• Proficient written and spoken English is a must;
• Troubleshooting of PC-related issues;
• Ability to pick up new concepts easily with a passion for learning and self-motivation;
• Ability to multi-task effectively;
• Assertive and able to resolve customer issues with tact and diplomacy;
• Excellent communication skills are required.

• A growing innovative company with a friendly atmosphere;
• Social Responsibility Initiatives;
• Creative, people-oriented, encouraging working environment;
• We also have our library, and anyone can order new books;
• Office in the city center with parking for cars, bicycles, and scooters;
• Private health insurance;
• Additional vacation days for each year spent with us;
• Annual bonuses for the achieved results;
• Employee referral program.

Negotiable salary depending on experience (starting from 1575 EUR gross) with additional payment for night hours shift (till 30%)