Portfolio Account Manager

In this role, you’ll be responsible for:

• Maximize NRR (Net Revenue Retention): Own the renewal cycle, negotiations, and proactive health checks for ScrapingBee’s accounts to mitigate churn.
• Technical Account Navigation: Act as the primary business and high-level technical point of contact. Understand customer architecture, pain points, competition, data scraping volume needs, and concurrency requirements to suggest optimal plans.
• Expansion & Upsells: Identify expansion triggers (e.g., a client hitting rate limits or expanding into new data extraction projects) and seamlessly guide them into higher tier, custom, or enterprise plans.
• Cross-Functional Advocacy: Partner with our Engineering and Product teams to champion customer feature requests.
• Inbound Deal Execution: Qualify, nurture, and close high-value inbound leads (enterprise developers, data scientists, and product managers) who require more than a self-serve plan.
• Value-Based Selling: Conduct technical discovery calls to understand the prospect’s scraping challenges and demonstrate how ScrapingBee solves their proxy, headless browser, and CAPTCHA problems.
• Shorten Time-to-Value: Facilitate smooth onboarding for premium clients, ensuring their development teams successfully integrate our API

• At least 3 years of experience in Account Management, Customer Success, or Technical Sales within a B2B SaaS, API-first, or Developer Tools (DevTools) environment.
• Understanding how the web works. While you don't need to write production code, you should know what an API, an HTTP status code, a proxy, and a JSON payload are.
• Proven track record of managing a book of business worth $1M+ ARR, handling complex contract renewals, and navigating procurement/legal reviews.
• Ability to analyze customer usage metrics (via tools like PowerBI) to spot churn warning signs or upsell opportunities before they happen.
• Exceptional written and verbal English skills. You can explain complex technical constraints simply and diplomatically.

Nice to have

• Basic familiarity with Python, Node.js, or curl commands. (I _f you’ve ever scraped a website or parsed HTML with BeautifulSoup/Puppeteer, you are ahead of the pack_).
• Prior exposure to the web scraping ecosystem, proxy management, or understanding how anti-bot networks (Cloudflare, Akamai, etc.) operate.
• Experience working in a fast-paced, high-growth startup environment where processes are built rather than just followed.

• Gross salary: 2800 - 3800 EUR/month + bonuses.Keep in mind that we are open to discuss a different salary based on your skills and competencies.
• Growth & Learning: 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing.
• Health & Well-being: Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app.
• Celebration & Community: Team events, an overseas workation, quarterly team-building budgets, and plenty of ways to mark milestones together.
• Plus bonus vacation days, paid life-moment days off, barista coffee, and all the tools you need.