Process Improvement Specialist

As a Process Improvement Specialist, you will be responsible for creating visibility of process performance, identifying inefficiencies, and supporting data-based improvement prioritization across operational processes. This includes monitoring agreed KPIs, analyzing process performance trends, identifying root causes of delays or rework, and preparing insights that help teams make better strategic and operational decisions.

You’ll join the Process Improvement Team — the team responsible for maintaining visibility of process performance, analyzing prioritized processes, and supporting improvement planning through agreed KPIs, dashboards, frameworks, and centralized data sources. The team helps identify where processes are underperforming, where pain points exist.

In this role, you’ll work closely with process owners, managers, operational teams, Project Managers, Product teams, Knowledge Management, and Process Design teams. Together, you’ll help turn process data into clear insights, aligned priorities, and measurable improvement opportunities.

• Create and maintain visibility of overall process performance using agreed KPIs, dashboards, and centralized data sources
• Monitor process KPIs and trends to identify abnormalities, gaps, recurring issues, and performance drops
• Analyze prioritized processes to identify root causes, inefficiencies, delays, unclear ownership, rework, or inconsistent execution
• Prepare data-based improvement pipeline proposals for quarterly planning
• Bring relevant teams together to validate findings, align on problems, owners, next steps, and expected outcomes
• Prepare analysis readouts and support decision-making with clear, data-based insights
• Maintain visibility of Process Improvement initiated analyses and quarterly analysis roadmaps
• Track whether agreed improvements show positive performance trends using before-and-after KPI comparisons
• Support continuous improvement standards by ensuring findings, priorities, and outcomes are clearly documented

• Proven experience in process improvement, operations, performance analysis, continuous improvement, or a related role
• Strong analytical mindset with the ability to interpret process data, KPIs, trends
• Able to identify root causes, inefficiencies, delays, unclear ownership, and recurring process issues
• Comfortable working with dashboards and reporting tools such as Looker, EasyBI, Excel, Google Sheets, or similar
• Familiar with process mapping, prioritization frameworks, root cause analysis, and continuous improvement methodologies, including Lean Six Sigma. SQL knowledge is a plus
• Detail-oriented problem solver with a structured approach to analysis and follow-up
• Strong communicator who can translate data into clear insights and recommendations
• Comfortable facilitating alignment with stakeholders across different teams
• Able to work in a fast-changing environment and manage multiple priorities
• Excellent written and spoken English

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Access to all the tools & tech needed for work
• Home office support: we provide IT workstation equipment and a personal budget of up to 540 for home workplace furniture
• Private health insurance
• Confidential Employee Assistance Program (EAP) for you and your family
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office
• In Vilnius office: gym & in-house meals at friendly prices
• In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast