Product Support Representative, Dutch speaker

As a Technical Support Representative at Dexcom, you will be interacting with users, parents, and caretakers of people affected by diabetes that use Dexcom products. 
You will be supporting Dutch and English speaking Dexcom customers from NL, BE, UK, IE.  

Responsibilities:

• Providing technical support and clear instructions to Dexcom patients who are using any part of the Dexcom CGM system.
• Building relationships with Dexcom patients by guiding and educating them on the recommended usage of Dexcom products.
• Improving personal competencies and efficiency by tracking personal achievements and statistics via measurable KPIs.
• Being able to keep up with fast paced (quickly changing) environment.
• Participating in additional projects and tasks that will aid professional growth.

• To be fluent in Dutch and English, with strong written and spoken skills.
• Being customer focused and empathetic –  you enjoy talking to various Dexcom patients, listening to their needs, and finding solutions to their queries. 
• Strong verbal and written communication skills in both languages and excellent phone manners. 
• Problem-solving skills by working independently and in collaboration with other teams. 
• Proven experience in supporting mobile apps, both iOS, and Android, as well as cloud-based systems. 
• Computer Literacy (e.g. MS Office, MS Windows). 
• Accountability and ability to work within a multinational team. 
   

• A comprehensive onboarding and training on the job.
• Additional compensation for Dutch  language skills.
• Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities.
• Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space.
• 5 additional vacation days, with potential for more for parents, students, and other cases with approval.
• Opportunity to work from other countries for up to 30 days per year.
• Health Insurance including reduced premiums available for dependents.
• Life and Accident insurance coverage.
• 3rd Pillar Private Pension plan.
• Health and Wellness programs, including access to online coaching and therapy sessions 
• Fertility, Family forming, Menopause and Men’s health support services.
• Regular team-building events that foster collaboration and connection.
• Best-in-class training and career development programs.
• Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more.
• Access to a fitness tracking app with rewards for staying active.
• Free parking space at the city center office location.