Job Description

Hi there! We're CyberCare - part of Tesonet Accelerator - a customer care company for global tech brands. We combine AI-powered automation with a human touch to create smooth, stress-free experiences for millions of technology users worldwide. With 450+ professionals on board, we make the tech-world easy - one customer at a time.

Products’ customer base grows fast, and we have created several in-house chatbots & quality assurance tools that help us support this growth and manage loads of customer requests.

Ensure that software is released into production with zero defects and full functionality.
Validate that implemented features match the requirements provided by the PO and Engineer Manager.
Oversee the entire product development process, ensuring seamless operation from code creation to deployment.
Utilize and manage QA frameworks to enhance testing efficiency.
Apply best practices in testing, including automation tools like Selenium and Playwright.
Perform end-to-end testing across backend, frontend, infrastructure, AI models, and content.
Analyze AI model accuracy and usability to ensure it functions correctly in production.
Assess backend performance and infrastructure stability under various conditions.
Conduct deep analytical testing to identify potential flaws and security risks.
Develop and execute test cases to verify RESTful API interactions and system workflows.
Work within an Agile/Scrum environment, actively participating in sprint planning, stand-ups, and retrospectives to ensure quality is embedded throughout the development cycle.

Requirements

Strong understanding of full product development cycles, including software architecture, RESTful APIs, and process flows.
Expertise in testing automation frameworks (Selenium, Playwright, or similar tools).
Experience in managing QA frameworks and optimizing testing strategies.
Strong analytical mindset with the ability to break software logically and uncover hidden issues.
Passion for stress-testing, breaking, and improving software.
Familiarity with backend, frontend, infrastructure, AI, and content systems.
Experience in end-to-end testing and ensuring system-wide consistency.
Ability to identify AI model correctness, backend logic accuracy, and infrastructure reliability.
Strong problem-solving and debugging skills.
Experience working in Agile/Scrum methodologies and collaborating with cross-functional teams.

Company offers

Smooth and a structured onboarding and mentorship to help you get started with confidence.
Office in a great location + option to work from home twice a week after probation.
Option to work from abroad for up to 30 days per year.
Health insurance + fitness perks to keep you active.
Daily snacks to keep you fueled, plus fresh bakeries every Friday.
Regular team-building events to connect with your colleagues.
Access to internal online courses, Tesonet training programs, a library of books, and all the resources you need to reach your full potential.
Ability to grow within CyberCare and Tesonet.