Quality Specialist, Trust & Safety Operations

Quality Programs is looking for Quality Specialists in total within Trust & Safety Operations. These roles will support the following moderation specializations: Counterfeit, Obvious Counterfeit, and Catalog & Commerce.

As a Quality Specialist within the Quality Programs team in Trust & Safety Operations, you will be responsible for the dedicated area's quality measurement. In this role, you will monitor the quality of moderators and work with partners or internal teams to ensure the highest decision quality within the area by accurately measuring quality and escalating any issues to the relevant teams.

• Perform Quality checks and Audits, analyse the results and escalate problems
• Perform data monitoring and analysis: Regularly monitor and collect decision quality data from various sources to ensure accuracy and completeness, and analyse data to identify trends, patterns, and areas in need of improvement
• Develop quality processes: Co-create cross-team quality-related processes to ensure effective problem solving
• Ensure seamless reporting and documentation: Prepare reports summarising findings from data analysis, highlighting potential areas for quality improvements while maintaining detailed documentation of quality assessment results, analyses, and corrective actions
• Effectively collaborate with external and internal stakeholders: Work with cross-functional teams to develop and implement quality improvement initiatives
• Work on quality program optimisation: Participate in the development of quality standards and continuously optimise quality processes
• Serve as the quality SME for the moderation area, providing expertise and facilitating communication with stakeholders as needed for all quality-related matters

• Strong analytical skills, data-driven state of mind, and demonstrable ability to interpret complex data and transform insights into actionable plans.
• Excellent planning and organisational skills
• Adaptability: Willingness to adapt to new policies, processes, technology, and changing business needs.
• Demonstrated problem-solving: ability to develop practical solutions to quality-related issues
• Attention to detail - ability to identify subtle data patterns and potential areas of concern
• Rigor, detail-oriented, hands-on on and process-focused mindset
• Strong interpersonal skills and the ability to work well with others and contribute to team goals
• Excellent communication skills, in both written and spoken communications, including presenting and public speaking
• Fluent in English (B2-C1)

Nice to have

• Advantage: project management experience, Looker/SQL knowledge

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Newest MacBook models
• Free access to the office gym
• Digital mental and emotional health support and Employee Assistant Program (EAP)
• Home office support: we provide IT workstation equipment and a personal budget of up to 540 for home workplace furniture
• Private health insurance
• On-site canteen serving delicious homemade food at friendly prices
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office
• In Vilnius office: gym & in-house meals at friendly prices
• In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast