Resource Optimization Specialist, Trust & Safety Operations

As a Resource Optimization Specialist, you will support Trust & Safety Operations and Workforce Management teams by helping align staffing levels with workload plans and operational targets. You will assist with monitoring workload and resource data, preparing reports, gathering feedback on forecasting accuracy, and supporting workload adjustments where needed

In this role, you will assist with monitoring workload and resource data, preparing reports, gathering feedback on forecasting accuracy, and supporting workload adjustments where needed. You will help ensure that resource-related questions are addressed in a timely way, escalating more complex topics to senior specialists when appropriate.

This position requires strong attention to detail, clear communication, collaboration, and developing analytical and problem-solving skills. You will contribute to processes that improve cross-functional collaboration and help Operations teams deliver against their targets as effectively as possible.

You will play an important role in supporting efficient resource planning, accurate reporting, and effective day-to-day workload management across Trust & Safety Operations.

• Support staffing level assessments against the workload plan to help optimise resources and contribute to target delivery.
• Assist in managing daily workload and resource matters under the guidance of senior specialists.
• Serve as a point of contact for workload-related queries, escalating complex issues where needed.
• Support communication and coordination between Workforce Management, Vendor Management, Partner Performance, and Trust & Safety Operations teams.
• Contribute workload knowledge and feedback to cross-department projects.
• Collaborate with Partner Performance Specialists and key stakeholders by supporting reporting on moderation results and escalating issues where necessary.
• Gather feedback on workload forecasting and help prepare adjustments to improve forecast accuracy over time.
• Maintain accurate workload and resource data to ensure plans and reports remain reliable.
• Contribute to team routines, knowledge sharing, and onboarding support for new team members.

• You are confident working with data in spreadsheets (Google Sheets/Excel) or BI tools (like Looker) to extract clear, reliable insights.
• You have a working knowledge of workload planning, staffing, or workforce management fundamentals.
• You spot discrepancies, ask the right questions, and are motivated to continuously develop your analytical toolkit.
• You express ideas clearly, keep cross-functional stakeholders aligned, and have excellent written and spoken English.
• You thrive in fast-paced environments, can manage shifting priorities, and navigate evolving processes with ease.

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Newest MacBook models
• Free access to the office gym
• Confidential Employee Assistance Program (EAP) for you and your family
• Home office support: we provide IT workstation equipment and a personal budget of up to 540 for home workplace furniture
• Private health insurance
• Pension plan with flexible contribution options and a matching contribution from Vinted
• On-site canteen serving delicious homemade food at friendly prices
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• A dog-friendly office