Job Description

As a member of the AML Compliance KYC team, you will play a key role in identifying and investigating suspicious activity associated with criminal acts, including money laundering and terrorist financing. You will independently manage complex cases, support escalations, and help protect Western Union, its customers, and agents from financial crime risks.

Making sure that our customers are protected against money laundering, fraud, terrorist financing, and other illegal activities.
Handling incoming and outgoing calls with Western Union customers, agents, and internal stakeholders regarding compliance-related investigations.
Conducting enhanced due diligence reviews and analyzing customer transactions to identify suspicious behavior, potential fraud, and financial crime risks.
Investigating complex AML and KYC cases, gathering and evaluating information from multiple sources, and making risk-based decisions in accordance with company policies and regulatory requirements.
Taking ownership of escalated cases and working independently to resolve issues while ensuring a high-quality customer experience.
Supporting the identification of emerging risk trends and sharing recommendations for process, control, and customer experience improvements.
Collaborating with Specialists, Supervisors, and other business partners to mitigate risks and ensure compliance with internal and external requirements.

Requirements

High school degree required; college degree is preferred.
Experience within AML Compliance field would be considered advantageous.
Fluency in English with outstanding verbal, written, and listening skills is mandatory.
Strong analytical and investigative skills with the ability to interpret customer and transactional data.
Proven ability to make independent decisions and exercise sound judgment in complex situations.
Strong attention to detail and ability to effectively prioritize multiple tasks and competing deadlines.
Experience handling escalations and working with sensitive or high-risk cases is considered an advantage.
Computer literacy and ability to work across multiple systems and applications.
Willingness to work in rotating shifts (including weekends and holidays).