Senior Payments Analyst

Want to lead a culture of data-driven decision-making in the payments space? Love turning data into meaningful, actionable insights? If so, we want you on our Payments team at Surfshark!

This team is made up of experts who specialize in building high-velocity payment systems, optimizing payment processing performance, and scaling global revenue through advanced infrastructure optimization.

As a Senior Payments Analyst, you will play a crucial role in owning the payments reporting layer, bringing deep business context to our transactional data, and helping the business extract insights and knowledge from vast amounts of data. If this sounds interesting, read on!

• Own payments analytics across the full lifecycle, from checkout and authorization to refunds, chargebacks, and long-term revenue impact;
• Act as an analytical partner for payments product owners, engineers, and stakeholders, translating complex business questions into clear, actionable analyses;
• Design and build end-to-end analytics solutions, including data models, metric definitions, dashboards, deep-dive analyses, and decision frameworks;
• Define and maintain core payments metrics (e.g., approval rates, decline reasons, fraud signals), ensuring consistency and trust across the organization;
• Drive experimentation and analysis around payment methods, routing, PSP performance, and checkout UX;
• Proactively surface insights, risks, and opportunities that materially impact revenue, costs, and customer experience;
• Contribute to Data Team standards around data quality, documentation, reproducibility, and analytical best practices.

• Deep domain expertise in payments, billing lifecycle, or fraud & risk analytics, with a proven track record of analyzing complex transactional data
• Advanced SQL skills and confidence working with large-scale event-level datasets
• Experience with modern analytics stacks and workflows (e.g., dbt, Looker/Tableau, Git)
• Proven ability to turn messy, ambiguous product or business problems into structured analytical workstreams with clear outcomes
• Solid understanding of experimentation, funnel analysis, cohort analysis, and causal thinking
• Excellent communication skills: you can explain complex analytical findings clearly, concisely, and in a way that drives decisions.

• Growth and learning opportunities: time dedicated to learning, conferences, online learning platforms, and books for your professional development
• Health and wellness: we want you to feel and be your best. That's why we offer various benefits, from online workouts, a physical coach and a gym to regular mental health checks
• Tools of your choice: choose technical equipment and the tools you need to do your best
• Community and celebrations: get ready for long-lasting traditions such as yearly workation, Friday get-togethers, various team buildings and company celebrations
• Convenient commuting: traveling from point A to point B can be a pain. That’s why, depending on your unique circumstances, we compensate part of your public transport costs
• Work-life balance: We encourage working in the office, with the possibility of up to two remote days per week. Plus, with our WFA policy, you can work from almost anywhere in the world
• Premium Surfshark accounts: for you, your family, and friends