Senior Product & Delivery Specialist - KYC Platforms

Take end-to-end ownership of a set of IT initiatives within the KYC & Client Lifecycle technology portfolio, working alongside the Technology Product Manager. You will lead your projects independently, from requirements through to go-live, and act as the primary point of contact for the business and technical teams involved. The role exists to increase the delivery capacity of the portfolio: you will run your own workstreams rather than provide administrative support.

This is a build-and-scale leadership role. You will inherit strong engineering teams and real production responsibility, and you will be expected to turn a set of good practices into a coherent, measurable, enterprise-wide discipline.

• Own the delivery of assigned projects end to end: scope, planning, prioritisation, risks and outcomes
• Make day-to-day delivery decisions within agreed boundaries and escalate when needed
• Translate business needs into a prioritised, delivery-ready backlog
• Lead requirements workshops with business stakeholders (KYC Operations, Compliance, Client Onboarding)
• Produce user stories, BRDs, acceptance criteria, process maps (BPMN) and data definitions
• Validate that solutions meet business and regulatory requirements before release
• Plan and drive delivery in Jira using Agile/Scrum practices (refinement, sprint planning, tracking and reporting)
• Own the RAID log for your projects and actively resolve blockers
• Lead UAT planning and execution, and coordinate go-live readiness
• Act as the primary point of contact for your projects with business owners, engineering teams and third-party vendors
• Report progress, risks and decisions to the Technology Product Manager and steering forums
• Manage vendor deliverables and timelines, and hold vendors accountable
• Ensure your projects follow IT governance and change management processes
• Own audit and regulatory requests within your scope: deadlines, evidence and responses
• Keep product and delivery documentation up to date across Confluence, Jira and SharePoint

• 3–5+ years in a Business Analyst, Project Manager, Product Owner or similar IT delivery role
• Proven track record of delivering IT projects end to end with real ownership of outcomes
• Strong business analysis practice (requirements elicitation, documentation, validation)
• Experience writing user stories, BRDs and acceptance criteria
• Ability to produce clear process maps (BPMN or equivalent)
• Able to manage several projects in parallel and prioritise without close supervision
• Confident stakeholder management: able to challenge, negotiate and drive decisions
• Strong analytical and problem-solving skills
• Excellent written and verbal communication in English
• Jira (required) – backlog management, sprint tracking, reporting
• Confluence (required) – documentation, knowledge management
• Financial services industry knowledge (fund administration, KYC/AML, client lifecycle management or payments)
• Hands-on experience with IT delivery methods (Agile/Scrum or SAFe)
• Experience working in regulated environments with audit and compliance requirements

Nice to have

• SQL (nice to have) – ability to read and validate data queries

• Support for professional accreditations such as ACCA and study leave
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression
• Active sports, events and social committees across our offices
• 24/7 support available from our Employee Assistance Program
• The opportunity to invest in our growth and success through our Employee Share Plan
• Plus additional local benefits depending on your location