Senior Technical Customer Success Specialist (Evening shift)

In this role, you will:

• Support B2B customers through online chat, email, and dedicated communication channels for higher-tier clients, acting as their main point of contact from the first question to issue resolution.
• Investigate customer requests by collecting details from clients, checking internal databases, and verifying the information needed to understand and solve the issue.
• Respond to customer queries quickly and professionally, explaining technical topics clearly, keeping customers updated, and following through until the issue is resolved.
• Work with technical teams to understand product logic, clarify more complex cases, and turn technical information into clear customer-facing answers.
• Monitor daily operational tasks such as server health checks, client-specific communication channels, and shift handovers to keep the team aligned and customer support consistent.
• Provide proactive support throughout the customer lifecycle by spotting recurring questions, sharing helpful guidance, and helping maintain high customer satisfaction.

Working hours:

Evening shift 5:00 PM to 01:00 AM EET.

• Proven experience in customer support, customer success, or another client-facing role.
• Tech-savvy mindset with a problem-solving attitude and curiosity to understand how products work.
• Investigative, motivated, and independent approach, with the ability to learn quickly and take ownership.
• Quick reaction, strong focus, and empathy when helping customers solve issues.
• Excellent communication skills in English and Lithuanian.

Nice to have

• Experience with Proxies/VPNs or similar products.

• Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events.
• Supportive team around you, as well as access to mental and physical well-being resources.
• 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing.
• Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app.
• Team events, an overseas workation, quarterly team-building budgets, and plenty of ways to mark milestones together.
• Bonus vacation days, paid life-moment days off, barista coffee, and all the tools you need.
• Vast internal & external learning resources.
• Guilds, communities & 500+ professionals by your side.
• Tesonet network & knowledge sharing.
• Yearly workation.
• Year-round internal & Tesonet community events.
• Team building budget.
• Cyber City office perks.
• Hybrid work (3 office days/ 2 WFH) & WFA options.
• Latest tools, gadgets & tech stack.
• Extra days off.
• Special Tesonet product deals.
• Private health insurance.
• 24/7 gym.
• Physical well-being specialists.
• Psychologist/psychotherapist sessions.
• Inclusive family-related time-off policy.