Senior Technical Customer Success Specialist (Night shift)

We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies.

What’s in store for you:

• Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events.
• To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources.

The team waiting for you:

Our Customer Success team helps clients get the most value from our products by guiding them through technical questions, product setup, troubleshooting, and day-to-day usage.

As a Technical Customer Success Specialist, you’ll support a wide range of clients, including global enterprise companies, making sure they have a smooth experience and the right solutions when challenges come up.

The challenge is to combine technical curiosity, clear communication, and a problem-solving mindset to create a customer experience that builds trust and long-term success.

In this role, you will:

• Support B2B customers through online chat, email, and dedicated communication channels for higher-tier clients, acting as their main point of contact from the first question to issue resolution.
• Investigate customer requests by collecting details from clients, checking internal databases, and verifying the information needed to understand and solve the issue.
• Respond to customer queries quickly and professionally, explaining technical topics clearly, keeping customers updated, and following through until the issue is resolved.
• Work with technical teams to understand product logic, clarify more complex cases, and turn technical information into clear customer-facing answers.
• Monitor daily operational tasks such as server health checks, client-specific communication channels, and shift handovers to keep the team aligned and customer support consistent.
• Provide proactive support throughout the customer lifecycle by spotting recurring questions, sharing helpful guidance, and helping maintain high customer satisfaction.

Working hours:

• Night shift 01:00 to 09:00 EET.

• Proven experience in customer support, customer success, or another client-facing role.
• Tech-savvy mindset with a problem-solving attitude and curiosity to understand how products work.
• Investigative, motivated, and independent approach, with the ability to learn quickly and take ownership.
• Quick reaction, strong focus, and empathy when helping customers solve issues.
• Excellent communication skills in English and Lithuanian.

Nice to have

• Experience with Proxies/VPNs or similar products.
• Don't hesitate to apply even if you missed some of the criteria.

• Growth & Learning: 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing.
• Health & Well-being: Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app.
• Celebration & Community: Team events, an overseas workation, quarterly team-building budgets, and plenty of ways to mark milestones together.
• Plus bonus vacation days, paid life-moment days off, barista coffee, and all the tools you need.