2022-07-29 11:26:48

Service Delivery Manager

CVMarket.lt klientas

Darbo aprašymas

Hi, I am Laurynas Urniežius, lead of Service Delivery Management team in Telia. I have gathered a great team of like-minded professionals that I am really proud of and we are currently looking for ambitious and forward-thinking Premium customer Service Delivery Manager.

Your next challenge?

Your job is to take care of our Premium customers and drive them as IT manager. This is a great opportunity if you love combining technology, IT demand management and customer relationships. You will spend a lot of time on your own, talking to customers, but you will have a lot of back-up from IT operational support teams and their leaders. Your primary focus is a positive customer experience of IT services ensuring smooth Customer IT infrastructure changes and continual service improvements of provided IT services.

This could be achieved by close collaboration with internal IT support teams and their leaders, constantly providing suggestions for service improvements, coordinating change implementations, proactively recognizing and resolving service delivery issues, professional service review management and client IT roadmap ownership.  

I am looking for a person who has experience in Service Delivery management in demanding and complex environment, is a quick learner and forward-thinker, ambitious to go beyond expectations.

Who you are?

You are a person who know there’s no excuse for missed availability targets, outages, or unresolved problems. I expect you to adhere to the following requirements:

  • Experience in IT Service Delivery Management;

  • ITIL foundation;

  • ITIL intermedia level competence would be beneficial;

  • Have good interpersonal skills to interact with a customers and colleagues;  

  • Positive attitude, high motivation and problem-solving skillset;

  • Have at least 3 years working experience in IT/Telco services;

  • Good understanding of IT and business processes;

  • Have Bachelor degree in IT or telecommunications field;

  • Fluent in English and Lithuanian (written and spoken);

What will you find at our home?

We believe that people thrive in a purpose driven and values-oriented culture. Welcome to Telia the home to your next big opportunity. You will be part of an exciting journey to shape the New Generation Telco and we promise to help you grow, both professionally and personally. We believe in self-leadership where you take responsibility for expressing yourself and achieving great results. IT & telecommunications is not just our business, it’s our passion. You will join a winning team, to work with talented people and help create ideas and solutions for efficient business and better lives.

We offer a monthly base salary from 2200 Eur (gross) to 3300 Eur (gross) plus annual bonus which varies depending on your performance and Telia's results. Besides for each employee Telia has additional employee benefit package which includes:

  • Health insurance and pension plans;

  • Various Telia and partners discounts and offers;

  • Additional vacation days;

  • Flexibility that enables work-life balance;

  • Chance to grow both personally and professionally with our internal programs;

  • Open, relaxed and fun working environment;

  • Awesome colleagues across Nordic & Baltics.


If you think this sounds great and would like to work with skilled coworkers and cool technologies, don't hesitate to apply for the position! If you need more information about this role - please contact myself (Laurynas Urniežius) on LinkedIn or call +370 694 76016.

Selection is ongoing, so do not hesitate to get in touch. Telia – is your next big opportunity!