Job Description
The Global Operation team is looking for a new colleague who takes over responsibility for first and second level IT support for our new FP&A Competence Centre in Lithuania.
The purpose of this role is to assure operation of the IT Infrastructure and End User Services within a true Global IT organization. The new colleague will interact with the end users and be in close contact with global colleagues in UK and Germany.
Responsibilities
- Responsible for First and Second Level support for End User workplaces
- Technical support of workplace equipment i.e. headsets, mobiles, tablets etc.
- First local contact for Global team with regards of network, telephony and necessary changes
- Support of a unified communication environment i.e. MS Surface Hubs, Media Technique
Requirements
- 2-5 years of relevant experience
- Sound experience with End User Services and Service fulfilment
- Experience with IT Service Management Tools
- Experience working in a customer-facing technical role which requires solid technical aptitude, excellent written and oral communications skills and the ability to deal effectively with people at all levels and in different situations.
- Proven ability to operate in high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism
- Experience of data cabling / Computer Facilities knowledge
- Ability to develop clear and concise documentation
- Bachelor’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience is a plus
- May hold certification(s) in Service Management (ITIlv3 expected)
- Telecom knowledge including VOIP / SIP and technologies advantageous
