2022-07-29 11:26:48

Service Manager

CVMarket.lt klientas

Darbo aprašymas

IT Service Manager

I am Kalle Virtanen and I am leading Telia’s Digital B2C channels in Finland. Currently I am looking for an ISM/Resource Manager in Vilnius to be part of international team, that develops and maintains Telia’s Online services like eCommerce, Customer Portals, Apps and support systems for consumer segment.

We are easy going group of people, ready to help and happy to welcome new colleagues.

As a team we have a lot of exciting challenges ahead since we are currently on a journey building new modern and effective tools to fulfil customer and business needs.

Our tools are central in Telia and they need to work 24/7.

Your next challenge?

As a member of the team in our new open-space office in Vilnius, you as ISM/Resource Manager will be responsible for System lifecycle management activities including proactive measures to avoid incidents that might cause problems for our customers, secure production stability or protection of customer data for our tools used in Finland.

As an ISM/Resource Manager – you will be responsible for:

  • System lifecycle management

  • Making sure that the systems we develop is compliant with our Priority Control requirements.

  • Making sure that controls are done within their deadlines.

  • Identify controls that is non-compliant and create the plan for how to improve.

  • Identify possible migration needs and implement them

  • Making sure of the quality of the system(s) and follow up SLA agreements

  • Take an active part in sharing competence and experiences for others to learn from You.

  • Give guidance to the developing team on how controls can be automated which is our long-term goal.

  • You will be responsible for our suite of tools used in Finland.

Who are You?

We are on a journey to become the new generation telco, which means that you need to be open-minded and not be afraid of change. We see that you enjoy working with others, as much as you work well independently. You take initiative and responsibility and make things happen. In addition, you are open and curious, and like to learn new things.

Your experience:

  • Few years of experience with IT in large and complex organizations.

  • Demonstrated ability to coordinate work between teams and stakeholders.

  • You are familiar with ITIL and Agile development methods and practices, i.e., Scrum, SAFe.

  • Adapt and motivated to learn new tools.

Your personality:

  • Easy to communicate with and enjoy sharing your experiences and knowledge.

  • Enjoy working with compliance and is not afraid of procedures.

  • You are structured and methodical in your approach to new tasks.

Nice to have:

  • Knowledge about ISO Compliance or other technical compliance terms

What will you find at our home? 
We offer a monthly base salary from 2844 to 4266 Eur monthly gross, plus annual bonuses, depending on your competencies, your and Telia's results. Additionally, each Telia Global Services Lithuania employee receives additional employee benefits package which includes:

  • Salary starting from 1980 Eur to 2970 Eur monthly Gross

  • Health insurance and pension plan 

  • Various Telia and partners discounts and offers 

  • Additional vacation days 

  • Flexibility that enables work-life balance 

  • Chance to grow both personally and professionally with our internal programs 

  • Open, relaxed and fun working environment 

  • 20 000 awesome colleagues across Nordic & Baltics 

Telia offer all of their employee’s trainings for self-development and leadership, to secure that You are equipped with the skills You need to reach your potential. 


If you fancy joining our team, click APPLY below.

If you want to know more about this position, please contact Kalle Virtanen at kalle.virtanen@teliacompany.com

Do not hesitate to send your application today, the selection and interviews are going on continuously.

We are looking forward to hearing from you!

Welcome to Telia – Home to your next big opportunity!