Job Description

As a Specialist, Business Analysis, you will be responsible for conducting investigations related to fraud impacting Western Union agents, handling escalated inquiries, and supporting fraud prevention initiatives. You will work directly with agents, gather and analyze information, document fraud events, and make informed decisions to help mitigate losses and protect the business.

Conduct investigations into fraud events affecting Western Union agents.
Handle escalated inquiries received through offline channels and determine appropriate courses of action.
Interview agents and gather relevant information to assess potential fraud activity.
Document investigations accurately and prepare detailed reports for internal stakeholders.
Review transaction activity and identify patterns, trends, and indicators of fraudulent behavior.
Utilize internal systems and investigative tools to support case reviews and decision-making.

Requirements

Fluent in the English language both written and spoken.
Being a self-motivated team player who will have a natural curiosity for learning and understanding new products.
Strong ability to multitask using internal database systems.
Analytical mindset, strong decision-making skills and attentive to details.
Flexibility to work 8-hour shifts between 11:00 AM and 9 PM, according to business needs, with assigned schedules varying within this range.
Prior experience working in customer and/or business partner facing positions.

Nice to have