Specialist, Digital Review Team

Specialist, Digital Review Team – Vilnius, Lithuania

Digital Review Team Specialist will play a critical role in monitoring the flow of work, daily reporting and supporting management with process implementations.

• Monitoring the flow of transactions and workload distributions within the team.
• Providing support by working on transactions from the real-time queue.
• Contacting customers when it’s needed.
• Ensuring that compliance regulations are met.
• Resolving complex problems independently.
• Assisting with escalation calls handling.
• Working closely with supervisors and quality teams to share best practices.

• At least 6 months of experience working with Digital Risk and Digital Customer verification tasks is needed.
• Knowledge of Snowflake is a huge bonus.
• Experience in analysis and reporting in a related field.
• Strong analytical, organizational and customer service skills.
• Intermediate knowledge of MS Office programs.
• Excellent communication and interpersonal skills, with the ability to effectively coordinate work, support team members, and collaborate with stakeholders.
• Fluency in English with outstanding verbal, written, and listening skills is mandatory.
• Willingness to work in rotating shifts, including weekends and holidays.

• You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few.
• This specific role is eligible to receive conditional Spanish language allowance
• Private Health Insurance (3 options)
• Life & Accident Insurance
• Additional days off
• Wide variety of discounts and special offers
• Free Fitness facilities
• Volunteering activities
• Referral program